It Engineer jobs in United Kingdom

POLITE NOTICE - NO RECRUITMENT AGENCIES PLEASE. ALL RECRUITMENT IS CONDUCTED IN-HOUSE.

Location: Highams Park, East London (office-based initially)

Contract: Permanent, full-time

Initial hours: 9:00am-5:30pm, Monday to Friday (37.5 hours per week + 1 hour unpaid lunch)

Hybrid working: After 12 months’ service, optional hybrid working available (role dependent, minimum 2 days WFH when not on-site)

We have an exciting opportunity for a Trainee First Line IT Support Engineer to join our hardworking, friendly team at our Head Office in Highams Park. This is an ideal entry-level role for someone who is passionate about technology and looking to build a long-term career in IT.

You’ll be trained by our experienced engineers to provide telephone, remote and desk-side support to a wide range of clients across London and surrounding counties. You’ll learn best practice support methods, develop troubleshooting skills and gain hands-on exposure to a variety of technologies and environments.

Full training is provided, including ongoing learning and professional qualifications funded by the company.

• Provide 1st line support via telephone, remote tools and in-person assistance, ensuring excellent customer service at all times
• Log, update and resolve tickets accurately, escalating where appropriate in line with SLAs and internal processes
• Troubleshoot common issues relating to Microsoft 365, Windows devices, Apple devices and mobile hardware
• Carry out basic hardware and software tasks, including installations, configuration, upgrades and fault-finding
• Attend client sites for planned and reactive support, delivering professional desk-side assistance
• Support our Projects team with on-site deployments and implementations, gaining exposure to a broad range of technologies
• Contribute to documentation and knowledgebase articles to improve team efficiency and service quality

This role suits someone starting out in IT who is keen to learn and develop. You’ll need:

• A genuine passion in computers and technology
• A naturally proactive approach to problem-solving, being comfortable researching issues and asking the right questions
• Clear, professional communication skills (written and verbal) and strong attention to detail
• Confidence dealing with clients in person and remotely, with a customer-first mindset
• The ability to stay calm, organised and professional under pressure and to work to deadlines
• A full UK driving licence and your own vehicle - a willingness to travel to client sites across London and surrounding counties (via public transport and car where required)
• You must live within an acceptable commutable distance of our office in Highams Park, E4.

Basic understanding of using:

• Windows 10 and 11 operating systems
• Microsoft 365 apps (e.g., Outlook Email, Word, Excel etc.)
• Peripherals (e.g., connecting and setting up devices such as printers, monitors, keyboards & mice etc.)

These are helpful but not essential (we can train you):

• An IT qualification such as A-Level IT, BTEC, apprenticeship, or equivalent learning/experience
• Any exposure to helpdesk tools, ticketing systems, remote support software, or customer service roles
• Basic understanding of macOS/iOS support
• Active Directory knowledge (basic awareness is sufficient at trainee level)
• Core networking concepts (e.g., IP addressing, DHCP, DNS—at a basic level)

We’re committed to developing your skills. You will receive:

• Structured onboarding and mentoring from experienced engineers
• Paid Training And Funded Qualifications
• Opportunities to progress into a First Line Engineer, then further into Second Line / Projects depending on performance and interest

• Bupa “Complete” private healthcare after 12 months’ employment
• 20 days annual leave plus bank holidays, increasing by 1 day per year up to 25 days after five years’ service
• Company-funded Training And Qualifications
• Hybrid working available after 12 months’ service (minimum 2 days WFH when not on-site, role dependent)
• Company activities and events throughout the year

If you’re hardworking, motivated and ready to start a career in IT support with a forward thinking company, we’d love to hear from you. Apply online today