IT Support Engineer

Lorien; City Of London; Hybrid; GBP 34,000 - 36,000; Full time

Job summary

A leading SAAS company in London is seeking an IT Support Engineer to provide 2nd and 3rd Line support within their hybrid work model. The ideal candidate should have a proven track record in IT support, with strong knowledge of Microsoft tooling and excellent communication skills. This position offers a competitive salary of £35K plus bonuses, alongside great benefits including flexible working, professional development opportunities, and private healthcare. Join a growing team dedicated to innovative solutions.

Benefits

Annual and spot bonuses

Flexible working

Private healthcare

Ongoing progression and upskilling

Qualifications

• Proven track record in IT Support for internal users of all levels.
• Strong knowledge of Microsoft tooling and server environments.
• Experience with device management and virtualisation tools.

Responsibilities

• Manage 2nd and 3rd Line support for internal requests.
• Contribute to projects ensuring internal offerings are effective.
• Enhance operational processes and introduce new tech.

Skills

2nd and 3rd Line Support

Microsoft Windows

Active Directory

M365 / Azure Admin

Device Management

Virtualisation (InTune, Hyper-V, VMWare)

PowerShell scripting

Basic Networking

ITIL/Change Management

Job description

Overview

IT Support Engineer - Central London Hybrid - 35K plus Bonus

Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for their London office to play a key role in their expanding and evolving technical function.

This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we\'ve placed a lot of them ourselves!).

Key Responsibilities

• Take the reins across 2nd and 3rd Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriate
• Contributing to relevant projects and making sure internal offerings are up to task
• Helping to improve the wider function and bringing new ideas to the table where it comes to new tech, business processes, methodologies, workflows, and so on

What they\'re looking for you to bring to the table

• Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotely
• Strong technical working knowledge of Microsoft tooling such as Windows Server, Active Directory / Entra ID, M365 / Azure Admin
• Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare
• PowerShell scripting skills
• Some basic Networking knowledge
• Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc.
• Ideally but not necessarily any knowledge of IaC offerings and/or Linux

If you\'re looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, private healthcare, ongoing progression and upskilling, and more, apply now with your latest CV for immediate consideration!

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.