Italian à Grande-Bretagne

Multilingual Customer Service Specialist - Spanish, Italian & English

Location: Hybrid (Watford - 5-6 days/month in office)
Salary: £28,000 - £30,000
Hours: 40 per week, Monday to Friday (1-hour lunch break)

• As a Customer Service Specialist, you'll work closely with internal teams and external partners to deliver an outstanding customer experience across multiple European markets.
• Own the Order Journey: Manage customer orders from entry to delivery, ensuring accuracy and efficiency.
• Be the First Point of Contact: Handle enquiries via phone and email, open support tickets, and resolve issues with professionalism and care.
• Create & Communicate: Prepare quotations, pre-payment forms, and keep customers informed every step of the way.
• Collaborate Across Teams: Liaise with Sales, Technical Support, Warehousing, and Supply Chain to meet customer expectations.
• Solve & Improve: Think outside the box to resolve problems, suggest process improvements, and enhance customer satisfaction.

• Week 1: Early shift (07:00-16:00 UK time) - 2-3 days in office (Tue/Wed/Thu)
• Week 2: Late shift (09:00-18:00 UK time) - work from home

• Languages: Fluent in English, French, and Italian (spoken and written)
• Experience: Background in customer service, logistics, or order management
• Tech Skills: Confident using Outlook, Excel, Word, Salesforce; SAP experience is a plus
• Mindset: Proactive, adaptable, and solution-oriented with a positive attitude
• Skills: Strong multitasking, time management, and communication abilities

• Can navigate multiple systems and ticket queues with ease
• Understand the bigger picture and how departments connect
• Enjoy working independently and as part of a collaborative team
• Are forward-thinking and open to change and process improvements

If you're looking for a role where you can use your language skills, grow professionally, and be part of a supportive, international team—send your CV and apply now.