IT Support Engineer

Artis Recruitment; Wales; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT recruitment firm is looking for an IT Support Engineer to join a market-leading client in St Athan. This onsite role involves providing second and third line support to users in both the UK and the US, requiring strong expertise in troubleshooting Windows environments and Active Directory. Ideal candidates will have experience with Microsoft 365 and excellent problem-solving skills. Benefits include a company pension and ongoing development training.

Benefits

Company pension scheme

Ongoing training and development

Supportive IT team environment

Qualifications

• Strong knowledge of Windows 10/11 and Windows Server environments.
• Experience supporting Active Directory and Group Policy.
• Solid understanding of desktop and hardware troubleshooting.
• Experience with Microsoft 365 / Office 365.
• Good understanding of IT security best practices.

Responsibilities

• Provide 2nd and 3rd line support for end users.
• Troubleshoot and support Windows desktop and server environments.
• Support Active Directory, including user management.
• Install, configure and maintain PCs and laptops.
• Manage incidents and service requests through the IT ticketing system.

Skills

Windows 10/11 support

Active Directory support

Desktop troubleshooting

Microsoft 365 experience

IT service management tools

IT security best practices

Problem-solving skills

Communication skills

Teamwork

Tools

VMware

Hyper-V

PowerShell

Job description

IT Support Engineer required by a market leading client based in St Athan. This will be an onsite role (With the occasional work from home day) providing 2nd and 3rd Line support within a varied technical environment to a user based in both the UK and the US.

Please note, this role is onsite 4-5 days a week so you would need to live within a commutable distance, or be willing to relocate to the area.

This role is ideal for someone with strong desktop and server support experience who enjoys troubleshooting complex issues, supporting users, and contributing to continuous improvement of IT systems and services.

You will act as an escalation point from 1st line, working across infrastructure, systems and applications, while also getting involved in projects and system upgrades.

Key Responsibilities

• Provide 2nd and 3rd line support for end users, resolving escalated technical issues across hardware, software and systems.
• Troubleshoot and support Windows desktop and server environments.
• Support and administer Active Directory, including users, groups and Group Policy.
• Install, configure and maintain PCs, laptops, mobile devices and peripherals.
• Manage and resolve incidents and service requests through the IT ticketing system.
• Perform root cause analysis and implement long‑term fixes.
• Support Microsoft 365 services including Exchange Online, Teams, OneDrive and SharePoint.
• Assist with system upgrades, deployments and IT projects.
• Maintain clear technical documentation and knowledge base articles.
• Provide a high level of customer service and technical guidance to users.
• Ensure systems are kept secure, patched and up to date.

Essential Skills & Experience

• Strong knowledge of Windows 10/11 and Windows Server environments.
• Experience supporting Active Directory, Group Policy and user management.
• Solid understanding of desktop, laptop and hardware troubleshooting.
• Experience with Microsoft 365 / Office 365.
• Familiarity with IT service management tools (ticketing systems).
• Good understanding of IT security best practices.
• Strong problem‑solving and diagnostic skills.
• Excellent communication skills and ability to support non‑technical users.
• Ability to work independently and as part of a team.

Desirable Skills

• Basic to intermediate networking knowledge (LAN/WAN, DNS, DHCP, TCP/IP).
• Experience with virtualisation technologies (VMware, Hyper‑V).
• Exposure to cloud platforms such as Azure or AWS.
• Knowledge of PowerShell or other scripting for automation.
• Experience with backup, patching and monitoring tools.
• IT certifications such as CompTIA, Microsoft, or similar.

Benefits Include

• Company pension scheme
• Ongoing training and development
• Supportive IT team environment