IT Support Engineer

Clear IT Recruitment; Kelvedon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking an experienced IT Support Engineer to join a well-established Managed Service Provider in Kelvedon. The candidate should possess extensive knowledge of Windows Server, Microsoft 365, and networking fundamentals. Key responsibilities include providing 2nd-3rd line technical support, managing server migrations, and delivering both remote and on-site support. Excellent troubleshooting and customer service skills are essential for this role, which may require participating in an out-of-hours on-call rota.

Qualifications

• Extensive experience within an MSP or IT Solutions Provider environment.
• Deep knowledge of Windows Server and Desktop OS environments.
• Good understanding of networking fundamentals (DNS, DHCP, VLANs, routing).

Responsibilities

• Provide 2nd-3rd line technical support to business customers.
• Diagnose and resolve issues at OS, application, server and network level.
• Perform server upgrades, migrations and transitions to Microsoft 365.

Skills

Troubleshooting skills

Customer service skills

Communication skills

Tools

Windows Server

Microsoft 365

PowerShell

Job description

Overview

Our client, a well-established Managed Service Provider based in Colchester, is looking to expand their technical team with an experienced IT Support Engineer level 2-3 or IT Systems Engineer. The successful candidate will be technically strong, customer-focused, and comfortable working independently as well as part of a close-knit team.

Responsibilities

• Provide 2nd-3rd line technical support to business customers
• Diagnose and resolve issues at OS, application, server and network level
• Deliver remote and on-site support to client premises when required
• Perform server upgrades, migrations and transitions to Microsoft 365
• Support Windows Server and Desktop operating systems
• Administer Microsoft 365 services including Azure AD, Exchange, Teams, SharePoint and OneDrive
• Configure, maintain and troubleshoot network infrastructure (firewalls, switches, Wi-Fi)
• Assist with hardware installations, repairs and replacements
• Participate in planned migrations, upgrades and project work
• Communicate confidently with end users and stakeholders at director level
• Maintain accurate documentation and follow best-practice processes
• Take part in an out-of-hours on-call rota (low call volume)

Essential Skills & Experience

• Extensive experience within an MSP or IT Solutions Provider environment
• Strong troubleshooting skills with a logical, methodical approach
• Deep knowledge of Windows Server and Desktop OS environments
• Experience with server migrations and Microsoft 365 deployments
• Solid understanding of Azure AD, Exchange (on-prem & M365) and PowerShell
• Experience supporting virtualised environments
• Good understanding of networking fundamentals (DNS, DHCP, VLANs, routing)
• Excellent communication and customer service skills
• Full UK driving licence and access to own vehicle with business insurance

Desirable Skills & Technologies

• VMware ESXi / vSphere / Veeam
• HP ProLiant servers, storage and RAID
• NAS & storage solutions (Synology / QNAP, iSCSI)
• Firewall & router configuration (ZyXEL, DrayTek, pfSense, OPNsense)
• Managed switches (L2/L3), VLANs, LACP, QoS
• Trend Micro / Sophos / Defender security solutions
• Backup platforms (Acronis, Barracuda, Redstor, Windows Backup)
• VoIP / SIP systems (Avaya, Wildix, Teams)
• Linux hosting environments (Debian, Apache, MariaDB)
• MFA, security awareness platforms and compliance standards
• Apple & Android device support

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.