Senior IT Support Engineer - 2nd/3rd Line (Windows & M365)

Artis Recruitment Ltd; Wales; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment company is seeking an IT Support Engineer based in St Athan, Wales. This full-time role involves providing 2nd and 3rd line support in a varied technical environment, primarily for clients in the UK and US. Candidates should have strong desktop and server support experience, excellent troubleshooting abilities, and a solid understanding of Windows environments. The position offers a supportive IT team atmosphere with opportunities for ongoing training and a company pension scheme.

Benefits

Company pension scheme

Ongoing training and development

Supportive IT team environment

Qualifications

• Experience in 2nd and 3rd line support roles.
• Strong knowledge of Windows 10/11 and Windows Server environments.
• Excellent communication skills to support non-technical users.

Responsibilities

• Provide 2nd and 3rd line support for end users.
• Troubleshoot and support Windows desktop and server environments.
• Manage and resolve incidents through the IT ticketing system.

Skills

Strong desktop support

Strong server support

Troubleshooting complex issues

Customer service skills

Problem-solving skills

Communication skills

Basic to intermediate networking knowledge

Education

IT certifications such as CompTIA, Microsoft

Tools

Active Directory

Microsoft 365

IT service management tools

Virtualisation technologies (VMware, Hyper-V)

Scripting with PowerShell

Job description

A leading recruitment company is seeking an IT Support Engineer based in St Athan, Wales. This full-time role involves providing 2nd and 3rd line support in a varied technical environment, primarily for clients in the UK and US. Candidates should have strong desktop and server support experience, excellent troubleshooting abilities, and a solid understanding of Windows environments. The position offers a supportive IT team atmosphere with opportunities for ongoing training and a company pension scheme.