IT Support Engineer

Lorien; City Of London; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A prominent technology recruiting firm is seeking an IT Support Engineer for a leading SAAS company in London. This hybrid role involves 2nd and 3rd Line support, prioritizing and addressing internal user requests, and contributing to projects. Ideal candidates have strong Windows and Microsoft tool skills and experience in supporting users both onsite and remotely. Benefits include flexible working, bonuses, private healthcare, and opportunities for professional development.

Benefits

Bonuses

Private healthcare

Professional development opportunities

Flexible working

Qualifications

• Proven track record in IT Support.
• Technical working knowledge of Microsoft tools.
• Experience supporting users onsite and remotely.

Responsibilities

• Manage 2nd and 3rd Line support requests.
• Contribute to relevant projects.
• Improve internal business processes and technologies.

Skills

2nd and 3rd Line Support skills

Windows Server

Active Directory / Entra ID

M365 / Azure Admin

Device Management using InTune

Virtualisation using Hyper-V / VMWare

Basic Networking knowledge

ITIL/Change Management knowledge

Knowledge of IaC and/or Linux

Job description

IT Support Engineer - Central London Hybrid - 35K plus Bonus

Job Type

Permanent

Location

City of London, London

Job Ref

BBBH173527_1769622096

Date Added

January 28th, 2026

Consultant

Liam Kirton

Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for their London office to play a key role in their expanding and evolving technical function.

This would be a brilliant fit for someone with proven 2 nd and 3 rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we've placed a lot of them ourselves!).

Key Responsibilities:

• Take the reins across 2 nd and 3 rd Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriateContributing to relevant projects and making sure internal offerings are up to task
• Helping to improve the wider function and bringing new ideas to the table where it comes to new tech, business processes, methodologies, workflows, and so on

What they're looking for you to bring to the table:

• Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotely
• Strong technical working knowledge of Microsoft tooling such as Windows Server, Active Directory / Entra ID, M365 / Azure Admin
• Device Management and Virtualisation skills using tools like InTune and Hyper‑V / VMWare
• Some basic Networking knowledge
• Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc.
• Ideally but not necessarily any knowledge of IaC offerings and/or Linux

If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, private healthcare, ongoing progression and upskilling, and more, apply now with your latest CV for immediate consideration!

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.