IT Application Support Engineer

Investigo; Aylesbury; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A growing recruitment consultancy is seeking an Applications Support Engineer specializing in NetSuite to take ownership of its support and improvements. This hybrid role located in the UK offers the opportunity to influence core business systems and partake in a supportive team environment. The ideal candidate will have hands-on NetSuite experience, strong finance process knowledge, and excellent communication skills to convert technical issues for non-technical users. This position provides flexible working options and real opportunities for personal growth.

Benefits

Flexible working options

Opportunities for skill growth

Supportive team environment

Qualifications

• Hands-on experience supporting NetSuite with finance process knowledge.
• Ability to make configurations and troubleshoot issues effectively.
• Excellent communication skills to assist non-technical users.

Responsibilities

• Ensure smooth operation of NetSuite and business applications.
• Act as the main point of contact for NetSuite users.
• Maintain and configure features in NetSuite.
• Support system upgrades and testing processes.
• Ensure data accuracy and compliance across systems.

Skills

Supporting NetSuite

Understanding finance processes

Technical communication

Troubleshooting independently

Collaboration skills

Job description

Overview

Applications Support Engineer (NetSuite)

Location: Hybrid - Milton Keynes (South East). Flexible working options available

Type: Permanent

Salary: £50,000-£60,000

Take ownership of NetSuite support in a growing, nationwide business that values technology and empowers its people. As the Applications Support Engineer, you will be the go-to expert for NetSuite, shaping how core systems are supported and improved across the organisation. This is a standalone role offering real responsibility, visibility, and the chance to make a tangible impact.

Responsibilities

• Ensure NetSuite and connected business applications run smoothly, troubleshooting and resolving issues efficiently to minimise disruption
• Act as the primary NetSuite contact for users, supporting Finance, HR and other teams while providing clear guidance and practical solutions
• Maintain and configure NetSuite features, including workflows, roles, forms, saved searches, and integrations with third-party platforms
• Support upgrades, releases, and testing, reproducing issues in sandbox environments and identifying root causes
• Maintain accurate data, clear documentation, and implement governance, security, and compliance best practices across NetSuite and integrated systems

Key Skills & Experience

• Hands-on experience supporting NetSuite, with a strong understanding of finance processes
• Comfortable making small configuration changes, troubleshooting independently, and escalating when needed
• Confident in a business-facing role, able to explain technical issues to non-technical users
• Self-motivated, organised, and able to take ownership as the sole NetSuite support resource
• Approachable, collaborative, and skilled at building relationships across the business

Why Join?

• Take full ownership of NetSuite in a high-visibility, impactful role
• Influence improvements to core business systems and processes
• Work within a supportive IT team, alongside a Power Platform Engineer and IT Manager
• Flexible working options and the opportunity to grow your skills across multiple applications

At Investigo, we make recruitment feel easy.

Let\'s keep this simple. We\'re all about your success, as your success is our business. We are part of The IN Group, a collection of six award-winning specialist brands that supply the globe with end-to-end talent solutions. With recruitment at the core of our business, we\'ve been connecting people since 2003.

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