IT Support Engineer

Saab AB; Farnborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading defense and security company is looking for an IT Support Engineer to ensure the operational stability of its IT environment. Based in Farnborough, this role provides hands-on support for hardware, software, and Microsoft 365, while managing user incidents and requests. The ideal candidate will have at least 2 years of experience, strong troubleshooting skills, and the ability to work under pressure. This position offers opportunities for growth in a dynamic team environment.

Qualifications

• Minimum 2 years' experience in an IT Support or End User Computing role.
• Experience troubleshooting across desktop, laptop, and peripheral environments.
• Proven customer-focused approach with strong ownership and accountability.

Responsibilities

• Provide first- and second-line support for hardware, software, and Microsoft 365 applications.
• Troubleshoot and resolve issues to minimize user downtime.
• Take ownership of incidents and service requests using ServiceNow.

Skills

Strong experience supporting Windows OS

Customer-focused approach

Methodical troubleshooting skills

Strong verbal and written communication skills

Ability to manage multiple tasks

Tools

ServiceNow

Microsoft 365

Intune

Job description

Overview

The IT Support Engineer plays a critical role in ensuring the smooth operation, security, and usability of Saab UK's IT environment. The role is primarily based at the Farnborough site but supports users across multiple UK locations. You will provide hands-on end-user support across hardware, software, and cloud-based Microsoft 365 services, acting as a key point of contact for IT incidents and service requests. The role requires a strong customer focus, methodical troubleshooting skills, and the ability to support a modern, hybrid working environment.

Responsibilities

• Provide first- and second-line support for hardware, software, Windows OS, and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Troubleshoot and resolve issues methodically to minimise user downtime and maintain service quality.
• Take ownership and accountability for incidents and service requests using ServiceNow.
• Maintain clear communication with users throughout the support lifecycle.
• Cloud & Microsoft 365 Support
  • Support user account lifecycle management across Active Directory, Azure AD / Entra ID, and Microsoft 365.
  • Assist with Exchange Online mailbox administration and access management for Teams and SharePoint.
  • Troubleshoot identity, access, and authentication issues, including MFA-related incidents, in line with security guidance.
  • Support modern workplace tools and collaboration technologies, including Teams Rooms and conferencing equipment.
  • Assist in the adoption and support of cloud-first and hybrid working practices.
• Device, Asset & Environment Management
  • Manage IT assets, including provisioning, upgrades, replacements, and secure retirement of devices.
  • Support endpoint management and MDM solutions (e.g. Intune or equivalent).
  • Maintain printers, conference rooms, and other on-site IT equipment.
  • Liaise with vendors and suppliers for warranty, ordering, and repair activities.
• Documentation & Continuous Improvement
  • Create, develop, and maintain knowledge base articles and support documentation.
  • Assist with IT projects such as cloud migration, M365 adoption, and workplace modernisation initiatives.
  • Stay up to date with relevant IT training, technologies, and security best practices.
  • Contribute positively to team objectives and wider IT strategy.

Essential

• Minimum 2 years' experience in an IT Support or End User Computing role.
• Strong experience supporting Windows OS, hardware, and software.
• Experience troubleshooting across desktop, laptop, and peripheral environments.
• Practical experience with ITSM tools such as ServiceNow.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritise workload, and work effectively under pressure.
• Proven customer-focused approach with strong ownership and accountability.
• National Security Vetting clearance to SC level or the ability to gain it.

Desirable

• Microsoft 365: Exchange Online, Teams, OneDrive, SharePoint.
• Azure AD / Entra ID user and group administration.
• Endpoint management and MDM solutions (e.g. Intune).
• Remote support tools, endpoint protection platforms, and basic network troubleshooting.
• Understanding of cloud identity, access control, and security concepts.

About Saab UK

Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part of: Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations.