Trainee IT Support Engineer: First Line, Paid Training

OhSo Technical; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A technology company in Greater London is seeking a Trainee First Line IT Support Engineer. This entry-level role is ideal for passionate individuals eager to build a long-term career in IT. You will provide first line support and gain valuable experience in troubleshooting and client interaction. The position offers full training, opportunities for career advancement, and competitive benefits including paid training and private healthcare after 12 months.

Benefits

Private healthcare after 12 months

20 days annual leave plus bank holidays, increasing after five years

Company-funded training and qualifications

Qualifications

• A genuine passion in computers and technology.
• Clear, professional communication skills (written and verbal).
• Full UK driving license and your own vehicle.

Responsibilities

• Provide 1st line support via telephone, remote tools, and in-person.
• Log, update, and resolve tickets accurately.
• Troubleshoot issues relating to Microsoft 365 and Windows devices.

Skills

Proactive problem-solving

Clear communication

Customer-first mindset

Attention to detail

Education

IT qualification such as A-Level IT or equivalent

Tools

Microsoft 365 apps

Windows operating systems

Job description

A technology company in Greater London is seeking a Trainee First Line IT Support Engineer. This entry-level role is ideal for passionate individuals eager to build a long-term career in IT. You will provide first line support and gain valuable experience in troubleshooting and client interaction. The position offers full training, opportunities for career advancement, and competitive benefits including paid training and private healthcare after 12 months.