Hybrid IT Support Engineer: 2nd/3rd Line, Growth & Perks

Lorien; City Of London; Hybrid; GBP 34,000 - 36,000; Full time

Job summary

A leading SAAS company in London is seeking an IT Support Engineer to provide 2nd and 3rd Line support within their hybrid work model. The ideal candidate should have a proven track record in IT support, with strong knowledge of Microsoft tooling and excellent communication skills. This position offers a competitive salary of £35K plus bonuses, alongside great benefits including flexible working, professional development opportunities, and private healthcare. Join a growing team dedicated to innovative solutions.

Benefits

Annual and spot bonuses

Flexible working

Private healthcare

Ongoing progression and upskilling

Qualifications

• Proven track record in IT Support for internal users of all levels.
• Strong knowledge of Microsoft tooling and server environments.
• Experience with device management and virtualisation tools.

Responsibilities

• Manage 2nd and 3rd Line support for internal requests.
• Contribute to projects ensuring internal offerings are effective.
• Enhance operational processes and introduce new tech.

Skills

2nd and 3rd Line Support

Microsoft Windows

Active Directory

M365 / Azure Admin

Device Management

Virtualisation (InTune, Hyper-V, VMWare)

PowerShell scripting

Basic Networking

ITIL/Change Management

Job description

A leading SAAS company in London is seeking an IT Support Engineer to provide 2nd and 3rd Line support within their hybrid work model. The ideal candidate should have a proven track record in IT support, with strong knowledge of Microsoft tooling and excellent communication skills. This position offers a competitive salary of £35K plus bonuses, alongside great benefits including flexible working, professional development opportunities, and private healthcare. Join a growing team dedicated to innovative solutions.