Jobs in United Kingdom

Job Title: Senior Cleaning Supervisor
Hourly Rate of Pay: £14.90
Contract Type: Permanent
Type of Employment: Full Time
Total Weekly Contractual Hours: 35
Location: Bicester Village, 50 Pringle Drive, Bicester, Oxfordshire, England, OX26 6WD
Company: Mitie Cleaning and Environmental Services
Reporting to: Deputy Housekeeping and Waste Manager

Our values and behaviours: Delivering the exceptional, every day.

• Our purpose: Our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: A place to work where you can thrive and be your best every day.
• Our promise to our customers: A trusted partner creating exceptional environments for your customers and people, adding value every day.
• We are one Mitie: We work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague we will. We are one Mitie.
• We are built on integrity and trust: Integrity and trust are at the heart of all we do. We treat others as we would like to be treated and are proud to work for Mitie.
• We go the extra mile: Whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers is in our DNA.
• Our diversity makes us stronger: We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
• Our customers' business is our business: We are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

• Lead and supervise daily cleaning operations across guest-facing and back-of-house areas, ensuring standards are consistently met or exceeded.
• Support the Housekeeping & Waste Manager in delivering contractual KPIs and service level agreements.
• Coordinate and manage rotas, shift cover, and deployment of cleaning operatives to ensure optimal coverage.
• Conduct regular audits and inspections, ensuring corrective actions are implemented and documented.
• Act as the first point of contact for escalated cleaning issues and guest complaints, resolving promptly and professionally.
• Assist in the recruitment, onboarding, and training of new team members, ensuring alignment with Mitie and Bicester Village standards.
• Monitor and manage cleaning stock levels, PPE, and equipment, ensuring availability and correct usage.
• Support the implementation of new cleaning schemes and sustainability initiatives in line with site goals.
• Maintain accurate records of attendance, performance, and payroll-related data.
• Collaborate with other departments and stakeholders to ensure smooth operational delivery.
• Promote and enforce health and safety compliance, including COSHH, manual handling, and safe working practices.
• Participate in team briefings, toolbox talks, and contribute to continuous improvement discussions.
• Provide operational leadership in the absence of the Housekeeping & Waste Manager, including decision-making and team coordination.
• Support with reporting, data collection, and performance tracking as required.

• Minimum of 2 years’ experience in a cleaning supervisory or senior operative role.
• Proven ability to lead teams and coordinate operations in a fast‑paced, high‑profile environment.
• Strong interpersonal and communication skills with a guest‑focused mindset.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• High attention to detail and commitment to service excellence.
• Flexible and reliable with the ability to work across a 7‑day rota.
• Experience in conducting audits, managing rotas, and supporting training delivery.
• Positive, proactive, and professional attitude with a strong sense of accountability.
• Understanding of health and safety regulations and cleaning compliance standards.

• Ensure all cleaning activities are carried out in accordance with Mitie's health and safety policies and procedures.
• Promote a culture of safety awareness and compliance within the team.
• Conduct risk assessments and ensure appropriate use of PPE and equipment.
• Report hazards, incidents, and near misses promptly and accurately.
• Participate in safety briefings and training sessions.
• Support the Housekeeping & Waste Manager in maintaining a safe working environment for all staff and guests.

• Ensure compliance with Mitie's information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.