Customer Service Manager jobs in United Kingdom

Urang Property Management Ltd is seeking a highly motivated HR & Payroll Advisor to join our dynamic team. This role is ideal for an experienced HR professional with strong payroll administration expertise and a passion for employee relations. You will be responsible for supporting HR operations, ensuring accurate payroll processing, and assisting with recruitment and compliance for our block staffing needs. The position also involves working closely with clients, managers, and on-site teams to meet HR and payroll requirements effectively.

• Administer UK payroll, ensuring accurate and timely processing.
• Maintain payroll records and ensure compliance with regulations.
• Handle payroll queries and liaise with outsourced payroll providers.
• Process payroll changes, including salary adjustments.
• Ensure compliance with pension scheme requirements.

• Ensure HR documentation is accurate, up to date, and legally compliant.
• Support block staffing needs by maintaining effective HR processes.
• Oversee the full employee lifecycle, including hiring, onboarding, performance appraisals, and offboarding.
• Manage time off/absence tracking and HRIS updates.
• Support TUPE transfer processes and ensure smooth transitions.
• Stay updated on UK employment laws and industry trends.

• Provide guidance to property managers and clients on ER matters, including grievances, disciplinary actions, and performance management.
• Ensure ER cases are handled fairly, efficiently, and in line with company policies and UK employment law.
• Collaborate with the Senior HR Advisor to resolve workplace disputes.
• Maintain accurate records of ER casework and outcomes.

• Oversee recruitment processes, including job postings, candidate screening, interview scheduling, and onboarding coordination.
• Develop and maintain job descriptions and person specifications.
• Work with managers to align workforce planning with operational demands.

• Support the Senior HR Advisor in building strong working relationships with clients and block staff.
• Liaise with clients to address HR, staffing, and payroll needs.
• Ensure clients receive timely and effective HR support.
• Prepare reports on staffing levels, payroll data, ER cases, and HR metrics.

• CIPD qualification (or working towards).
• Minimum of 2 years’ experience in an HR Advisor role.
• Strong verbal and written communication skills.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel).
• Good understanding of UK employment law.
• Experience managing the full employee lifecycle.

• Strong commitment to customer care.
• Self-motivated, with high energy and enthusiasm.
• Problem-solving mindset with a focus on practical solutions.
• Experience working with stakeholders at all levels.
• Commitment to equality, diversity, and inclusion.

• Salary: £35,000 - £45,000 (Depending on Experience)
• Hybrid working.
• Enhanced holiday entitlement based on length of service.
• Enhanced parental leave and pay.
• Sabbatical leave after 5 years of service.

If you are an experienced HR professional looking to take on a challenging and rewarding role, we would love to hear from you! Apply now to join our team at Urang Property Management Ltd.