Customer Advisor

SevernTrentLife; Leicester; On-site; GBP 27,000; Full time

Job summary

A leading utility company in Leicester is seeking a Customer Advisor to handle customer queries via phone and email. The ideal candidate should possess strong problem-solving skills and a positive attitude. This full-time role offers competitive salary and benefits, including training and development opportunities. Working hours are 37 per week, Monday to Friday, within a dynamic team environment.

Benefits

Salary of £26,412.76

25 days holiday + bank holidays

Annual bonus scheme up to £1,500

Family-friendly policies

Leading pension scheme

Sharesave scheme

Dedicated training opportunities

Electric vehicle scheme

Two paid volunteering days per year

Qualifications

• Ability to think on your feet in a fast-paced environment.
• Commitment to delivering great customer service.
• Positivity and a caring attitude.
• Willingness to learn in a collaborative environment.

Responsibilities

• Chat with customers over the phone and via email.
• Take ownership of customer needs.
• Resolve customer queries end to end.
• Engage with other suppliers to support customer outcomes.

Skills

Customer service

Problem-solving

Communication

Teamwork

Job description

Overview

LET’S CUT STRAIGHT TO IT

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

As a Customer Advisor you’ll chat to customers over the phone and via email whilst being given the freedom to help them in a way you would like to be helped. You’ll take ownership of their needs and find a way, no matter what, to figure things out with them. We want great people who do more because we care.

Your colleagues will be some of the most amazing people you’ll be lucky enough to call friends. They’re an enthusiastic, determined, curious crew who love making waves in the water industry who share our mission to humanise customer experiences to make them amazingly brilliant.

We don’t lie - it’s not easy. Learning in a fast-paced, ever-changing environment isn’t for the faint-hearted. Every day you will come across problems not seen before, and you’ll be tasked with bringing about solutions. So, expect the unexpected. Ask questions, drive change, and share your ideas.

There’s a lot (and we mean a lot) to learn, and a lot of work to do. Just when you think you know everything there is to know - something changes. But don’t worry, we’ll help you build your knowledge and be committed to your development.

And when it comes to the skills and experiences we’re looking for, don’t get too hung up on that. We’re just looking for people with the right character, positivity, and a caring attitude – and welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.

You\'ll be based at our Leicester Water Centre site in Leicester. You’ll work within a dedicated team of 12 and build a real team spirit! With this being such a critical role, we’re looking for someone who can join us 37 hours a week, working across a range of shift pattern between 8:00am to 6:00pm Monday to Friday.

Responsibilities

• Chat with customers over the phone and via email while helping them in a way they prefer.
• Take ownership of customer needs and figure out solutions with them.
• Resolve customer queries end to end with no hand-off to another department.
• Engage with other suppliers when appropriate to support customer outcomes.

What we’re looking for

• Ability to think on your feet in a fast-paced environment and have the confidence to be empowered and make your own decisions.
• Commitment to delivering great customer service and owning queries end to end.
• Character, positivity, and a caring attitude; we welcome people from all walks of life and celebrate diversity.
• Willingness to learn and develop in a collaborative, team-oriented environment.

How we’ll reward and care for you in return

It\'s not just a job; it\'s a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you\'ll contribute to the environment and community too. Here are some of our favourites:

• A salary of £26,412.76, with a company pay increase each year
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year

LET’S GO

We can’t wait to hear from you! Have an updated CV ready and spare five minutes to apply. We’ll let you know the outcome after the closing date, so keep an eye on your phone and emails.