Customer Service Advisor

Michael Page (UK); Dover; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency in Dover is seeking a Customer Service Advisor. The role involves handling calls, updating client information, and providing practical solutions to queries. The ideal candidate should have previous customer service experience and strong communication skills. The position offers a permanent role with hybrid working options, fostering a collaborative workplace culture.

Benefits

Hybrid working options

Permanent role with growth opportunities

Supportive workplace culture

Qualifications

• Experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Proficiency in using computer systems and databases.

Responsibilities

• Handle inbound and outbound calls efficiently to provide exceptional customer service.
• Record and update client information accurately.
• Assist in resolving queries providing practical solutions.
• Work closely with other departments for seamless service delivery.
• Maintain confidentiality and compliance with organizational guidelines.

Skills

Customer service experience

Strong verbal and written communication skills

Attention to detail

Teamwork

Proficiency in computer systems

Job description

Overview

• Immediate Start Available
• Previous Customer Service Experience Is Essential

About Our Client

The employer is a well-established organisation committed to making a positive impact on the community. They offer a supportive environment and a clear focus on delivering excellent services.

Job Description

• Handle inbound and outbound calls efficiently, providing exceptional customer service.
• Accurately record and update client information within the system.
• Assist in resolving queries by offering clear and practical solutions.
• Work closely with other departments to ensure seamless service delivery.
• Follow organisational guidelines to maintain confidentiality and compliance.
• Provide information and support to clients while demonstrating empathy and professionalism.
• Contribute to team meetings and share insights for improving processes.
• Maintain a positive and calm approach in high-pressure situations.

The Successful Applicant

A successful Customer service advisor should have:

• Previous experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Excellent attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Proficiency in using computer systems and databases.
• A genuine interest in supporting the not-for-profit sector.

What s on Offer

• Hybrid working options to support work-life balance.
• A permanent role with opportunities for growth and development.
• A collaborative and supportive workplace culture.

If you re based in Dover and ready to take on this rewarding role as a customer service advisor, we encourage you to apply today!