Customer Service Representative

Michael Page; Bassetlaw; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable recruitment agency is looking for a Customer Service Representative in Wakefield. The role involves handling customer inquiries and orders, resolving complaints, and maintaining customer records. Ideal candidates will have previous customer service experience, excellent communication skills, and the ability to work in a fast-paced environment. This position offers a salary of £27,000+ and excellent benefits.

Benefits

Salary of £27,000+

Excellent training and development opportunities

Good progression opportunities

Free parking at central location

Qualifications

• Prior experience in customer service or sales order processing is essential.
• Must be able to communicate effectively on the phone.
• Attention to detail and organizational skills are important.

Responsibilities

• Act as first point of contact for customer queries.
• Assist customers with stock queries and orders.
• Handle complaints swiftly for high client satisfaction.
• Maintain and update customer records.

Skills

Previous customer service experience

Confident telephone manner

Excellent communication skills

Strong organisational skills

Ability to work in a fast-paced environment

Job description

Overview

Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business. This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.

Responsibilities

• Act as the first point of contact for customers, handling a range of queries related to the products offered and taking and processing orders.
• Support customers throughout the journey, assisting with stock queries, deliveries and advising on back order dates.
• Handle complex queries and any complaints, resolving them quickly and efficiently to ensure the highest level of service.
• Perform administrative duties and keep customer records updated.

Qualifications

• Previous customer service/sales order processing experience.
• Confident telephone manner and excellent communication skills.
• A keen eye for detail and strong organisational skills.
• The ability to work in a fast-paced environment.
• Ability to work as part of a team and independently.

Job Offer / Benefits

• Salary of £27,000+.
• Reputable manufacturing business in Wakefield.
• Excellent training, support and development opportunities.
• Good progression opportunities; central location with free parking.
• Excellent benefits and a family-feel team and culture.
• Exciting time to join the business with an immediate interview process.