Customer Care Advisor

AmerisourceBergen; Alfreton CP; On-site; GBP 27,000; Full time

Job summary

A leading healthcare company in Alfreton is looking for a Customer Care Advisor to ensure precise processing of orders and resolve customer queries effectively. This role involves delivering outstanding customer service, managing multiple communication channels, and collaborating closely with colleagues. Candidates should have strong numeracy and communication skills, with previous customer service experience being desirable. Join us in making a difference and apply today!

Qualifications

• Previous customer service experience is desirable.
• Exceptional customer care skills that create positive experiences.
• Meticulous attention to detail to ensure accuracy in all tasks.

Responsibilities

• Deliver outstanding customer care to guarantee maximum satisfaction.
• Stay informed about Alloga UK policies to provide accurate information.
• Answer all incoming calls within 7 seconds.

Skills

Customer care skills

Strong numeracy skills

Proficient keyboard skills

Strong communication skills

Education

GCSEs or equivalent in Mathematics and English

National Vocational Qualification Level 2 or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Role Summary

As a Customer Care Advisor, you will play a vital role in ensuring that all orders placed at Alloga UK are processed with precision and promptness. Your expertise will be key in resolving queries effectively, contributing to our commitment to exceptional customer satisfaction.

Job Details

Location: South Normanton, Derbyshire, DE55

Hours of work: 40 hours per week, working on a rotating shift pattern between 8.30 and 17.30, Monday–Friday

Salary: £26,953.56

Responsibilities

• Deliver outstanding customer care to guarantee maximum satisfaction and build lasting relationships.
• Stay informed about Alloga UK policies and procedures to provide accurate information.
• Alert your Supervisor or Manager to any instances requiring special attention.
• Answer all incoming calls within 7 seconds, demonstrating our commitment to responsiveness.
• Manage all Alloga UK email inboxes daily to ensure timely communication.
• Collaborate with other Customer Care areas to provide seamless support.
• Prioritise tasks effectively to meet the demands of our clients.
• Handle urgent order requests with care and efficiency.
• Liaise with operational colleagues on special order requests to provide tailored solutions.
• Process orders within agreed timescales, ensuring timely delivery.
• Complete and share client reports daily, within agreed timescales, to maintain transparency.
• Process orders accurately in accordance with our Standard Operating Procedures (SOP).
• Ensure urgent orders are completed in line with the SOP to meet customer needs.
• Carry out client-specific processes as required, ensuring a personalised touch.
• Communicate with clients professionally to foster strong relationships.
• Utilise Crystal and Portal 3 reporting systems to provide valuable customer and client insights.
• Collaborate with the Finance Department regarding account or pricing issues to resolve queries efficiently.
• Process export orders as needed, expanding our reach.
• Address Electronic Data Interchange (EDI) rejections promptly to maintain workflow.
• Be open to carrying out any reasonable requests as determined by Management.
• Attend client meetings when requested to represent Alloga with professionalism.

Education

• Minimum requirements: GCSEs or equivalent in Mathematics and English
• Desirable: National Vocational Qualification Level 2 or equivalent

Work Experience

• Previous customer service experience is desirable

Skills and Knowledge

• Strong numeracy and literacy skills to handle customer queries effectively
• Proven ability to use initiative and work independently
• Exceptional customer care skills that create positive experiences
• Professional telephone manner that reflects our brand values
• Proficient keyboard skills for efficient order processing
• Meticulous attention to detail to ensure accuracy in all tasks
• Strong communication skills to engage with clients and colleagues
• Intermediate knowledge of Microsoft Word, Excel, and Outlook

What Cencora Offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.