Christmas Customer Advisor - Zone A

Boots Opticians; Wigan; On-site; GBP 60,000 - 80,000; Part time

Job summary

A major retail chain in Wigan is seeking a Christmas Customer Assistant. In this role, you will interact with customers, provide product advice, and ensure smooth operations during the festive season. Ideal candidates will have strong customer service skills, be tech-savvy, and enjoy working in a team environment. Opportunities for permanent positions may be available after the seasonal contract.

Benefits

Generous employee discounts

Access to 24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including Christmas.
• Ability to balance customer care with daily operational tasks.
• Comfortable with technology including tills and self-checkouts.

Responsibilities

• Offer thoughtful product and gift advice to customers.
• Operates tills efficiently ensuring smooth transactions.
• Keeps shelves full and manages stock for busy shopping seasons.
• Maintains a tidy and presentable store environment.
• May assist with online order deliveries and packing.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.

This role is a great opportunity whether you're just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. While this is a temporary contract, there may be potential for a permanent role later depending on opportunities in your local area.

Responsibilities

• Customer Interaction: You'll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
• Till Operation: Whether you're wrapping up purchases at the counter or supporting our self-checkout systems, you'll bring energy and efficiency to every transaction.
• Stock Management: You'll keep shelves full so customers can always find exactly what they need during the busiest shopping season of the year.
• Store Presentation: Ensure every area always looks its best.
• Online order support: You may assist with deliveries, picking, and packing for online orders as needed.

What you'll need to have

Full training is provided for this role, but these are the essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience that leaves a lasting impression.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to help achieve store goals and enjoy the work.
• Physical Stamina: Able to stand, walk and lift; stay busy and active.
• Brand Ambassador: Enthusiasm for Boots ethos, products and services to share with customers.

Desirable experience

These are desirable experiences and are not essential.

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services

Career development

There are opportunities to grow with us, whether in retail or pharmacy, or by progressing toward store leadership or Support Office roles. Why not check out success stories here.

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• Maternity/Paternity/Adoption gift card

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What’s next

If you're ready to make someone’s day and make a difference, apply now! If your application is successful, we will be in contact with you to attend an in-person interview within the next 14 days. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Need To Know

We are now recruiting Christmas Customer Advisors for our Wigan, Robin Park store. We are looking for candidates to start with us from October 2025 onwards. We have a variety of shifts available, which may include weekends. Please note that due to the anticipated volume of applications, we will close the advert when we have met our requirements.