Customer Service Advisor

Staffline Group; Warrington; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading workforce solutions provider in Warrington seeks a Customer Services Advisor to deliver exceptional service across multiple communication channels. The ideal candidate will have prior customer service experience, strong communication skills, and a positive attitude. This full-time role offers a salary of £25,000 plus benefits such as performance bonuses and career progression opportunities.

Benefits

Quarterly performance bonus

Full training and ongoing support

20 holidays plus bank holidays

Sharesave scheme

Loyalty scheme

Qualifications

• Previous experience in a customer service or contact centre environment.
• Interest in progressing to a management position.
• Positive attitude and willingness to learn.

Responsibilities

• Responding promptly to customer enquiries.
• Managing incoming calls, emails, and chats.
• Resolving customer issues efficiently.

Skills

Excellent communication and interpersonal skills

Strong problem-solving ability

Competent IT skills

Ability to multitask and prioritize

Tools

MS Office

CRM systems

Job description

Overview

We are seeking a friendly, proactive, and customer-focused Customer Services Advisor to join our client's growing team based in Warrington.

Staffline is recruiting Customer Service Advisors based in Warrington.

The rate of pay is £25,000 per annum.

This is a full time role working Monday to Friday. The hours of work are:

• 9am to 5pm

Your Time at Work

As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.

Responsibilities

• Responding promptly and professionally to customer enquiries.
• Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
• Resolving customer issues efficiently and empathetically.
• Maintaining accurate records of customer interactions using CRM systems.
• Liaising with internal teams to follow up on customer requests.
• Identifying opportunities to improve customer service processes.
• Ensuring compliance with company policies and data protection regulations.

Qualifications

• Previous experience in a customer service or contact centre environment
• An interest in progressing to a management position
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and a calm, patient manner.
• Competent IT skills, including MS Office and CRM systems.
• Ability to multitask, prioritise workload, and work independently.
• A positive attitude and willingness to learn.

Benefits

• £25000 plus quarterly performance bonus
• Full training and ongoing support.
• 20 holidays which increases with length of service plus bank holidays
• Sharesave scheme
• Loyalty scheme
• Opportunities for career progression.
• Friendly and inclusive team environment.

Job ref: 1BUNZLHC

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.