Customer Service Manager jobs in United Kingdom

Team Leader - HMP Brixton

Location: Brixton

Salary: £33,082 per annum

Closing date: 12 Jan 2026

Please note this role includes an interim allowance reviewed every 6 months; the basic salary based on 35 hours would be £30,082.00. This interim scheme will be reviewed on 31st March 2026.

Are you passionate about leading teams and making a real difference in people's lives?

We're looking for a Team Manager to lead a dedicated team of practitioners delivering tailored health and wellbeing interventions to adults experiencing drug and alcohol misuse. This is a vital role in supporting service users on their journey to recovery through a range of evidence-based approaches, including harm reduction, abstinence-focused treatment, and support for low-level mental health needs.

• Managing and supporting a team of practitioners to deliver high-quality, person-centred care
• Allocating caseloads and overseeing the management of complex cases
• Ensuring performance targets, quality standards, and reporting deadlines are consistently met
• Supporting the Service Manager with data accuracy and timely data submissions
• Acting as the senior representative on site when required and deputising for the Service Manager
• Building and maintaining effective partnerships with external agencies and stakeholders
• Creating a positive team culture that promotes continuous learning and development

• Proven experience in managing or supervising teams in a health, social care or substance misuse setting
• Strong organisational and decision‑making skills
• The ability to lead by example and manage complex cases effectively
• A collaborative approach to partnership working
• A commitment to high standards of care, confidentiality, and service improvement

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro‑rated for part‑time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) annual leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6 % in the first two years' service and up to 9 % thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

If you feel you are a suitable candidate and would like to work for Forward Trust, please proceed through the following link to be redirected to our website to complete your application.

https://careers.forwardtrust.org.uk/vacancies/411/team-leader--hmp-brixton.html