Customer Service Manager jobs in United Kingdom

Pitchup.com is the market leading online booking site for campsites and caravan parks, with over 5,000 sites available in 67 countries, including Europe, the Americas, Africa, Asia, Australia and New Zealand. More Brits go camping and caravanning than holiday in Spain and Greece combined, and the market is booming as Brits switch to domestic holidays. But there’s even more potential elsewhere. Pitchup.com receives up to 320,000 visits and 7,400 bookings per day and has helped over 9 million holidaymakers find and book their perfect outdoor escape.

One of only 90 companies to be listed three years running in the Financial Times FT1000 fastest growing companies in Europe. The company is profitable and was founded in 2009 by former lastminute.com staff with a background in the holiday park sector. We started Pitchup.com to make it easy to book a campsite, caravan park or glamping site, with information on local bike routes, walking routes, pubs and nearby attractions. We love what we do and are passionate about making it easy to holiday in the outdoors. We are building our team for further expansion and are looking for the very best in their field. If you’re hands-on, able to problem-solve, and you want to work with a friendly and flexible team, browse our current openings and join us in making Pitchup.com an international success.

View all of our benefits

We welcome everyone and are committed to encouraging equality, diversity and inclusion among our workforce. We believe diversity enriches our team, our clients and our customer base. We celebrate differences and treat everyone with respect. We do not discriminate at any stage of an individual’s journey with us and provide equal opportunities for all regardless of age, disability, gender, sexual orientation, ethnicity, religion and beliefs, marital status, pregnancy and social mobility. We do not tolerate bullying, harassment, abuse or discrimination in any form, and any evidence of this is dealt with swiftly and in line with our policy.

Want to work with an award-winning and quickly expanding company? We’re the leading website for outdoor holidays, making it easy to book camping, glamping and caravan sites all over the world, with over 5,300 to choose from. Pitchup.com receives 33 million annual visits and up to 7,500 bookings per day, with total transaction value 50% up compared to 2022. So far £260m worth of holidays have been booked through us and we’ve helped 9 million holidaymakers make their great escape. This year we launched our new mobile website, updating the look and feel and increasing conversion, with the desktop version soon to follow. The company is profitable and was founded in 2009 by former lastminute.com staff with a background in the holiday park sector.

You will join a nimble team of 70 based in 10 countries, all working from home, as we are a 100% remote business. Our site has been featured in leading global media titles and has been translated into 17 languages. We’re members of the Financial Times FT1000 fastest growing companies in Europe and recently were awarded the Platinum Trusted Service Award by Feefo, for achieving a customer rating of at least 4.5 out of 5 for 3 years in a row.

We now have vacancies for exceptional Dutch-speaking sales professionals to join our friendly, multinational team. As a member of our sales team, you\'ll work alongside our account coordinators to help our site owners set up their bookable listings, maintain their pricing and availability, and deal with day-to-day queries.

The role

The main activity of the role will be to make sales calls from home to sign up campsites and holiday parks to taking bookings via our website. You will also help clients complete the registration process.

• Developing and maintaining a strong network of contacts and to support relationships with key supplier decision makers
• Discovering and following up for new accommodation
• Promoting product internally and providing recommendations on product as and when required
• Monitoring and analysing results, and ensuring client inventory is adequate and their allocation levels meet company requirements

Candidates will join a nimble team at a young company with extraordinary growth potential.

We are looking for candidates able to dedicate at least 15 hours per week. Hours for the role can vary from week to week and can be flexible to work around you and your family. Later, a permanent role may be offered to the right candidate. Some travel may be involved, but this is optional. This is a 100% remote role.

The candidate

Candidates should be self-starters, extremely flexible as far as tasks are concerned, and able to prioritise based on company needs while meeting tight deadlines. The successful candidate will fulfil the following additional criteria:

• Proven track record of conducting new business development including B2B cold calling
• Self-motivated to make 50 - 100 calls per shift, whilst following up emails and client communications
• Fluent in Dutch and English
• Organised and methodical approach
• A willingness to be a ‘jack-of-all-trades’ for the sake of being part of a forward-thinking start-up
• At least two years' experience in a related field
• Own a computer
• Internet savvy, with good technical skills
• Ability to troubleshoot independently
• A desire to take a big part in the establishment of Pitchup.com as a modern, creative brand
• General administrative skills, as well as experience within a customer-facing sector
• Excellent communication skills and phone manner
• Switched on

The package

• You will be paid a £12- £14 hourly rate (Euro 13-16 per hour) + a commission per campsite and uncapped "superbonus".

Other information

• Read some of our latest press coverage
• UK: https://inews.co.uk/inews-lifestyle/travel/uk-camping-campsites-august-bank-holiday-2022-availability-pitch-prices-1804816
• IT:
• US: https://medium.com/authority-magazine/dan-yates-of-pitchup-the-future-of-travel-in-the-post-covid-world-949495433861
• ES:
• FR:

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