Temporary Customer Service Advisor

Michael Page (UK); Cheadle Hulme; On-site; GBP 60,000 - 80,000; Part time

Job summary

A well-established organisation in the Not For Profit sector is seeking a Temporary Customer Service Advisor in Cheadle Hulme. The role involves responding to customer enquiries, providing accurate information, and maintaining records. Ideal candidates will have customer service experience, strong communication skills, and a positive attitude towards teamwork. This position offers a competitive hourly rate and the potential to transition into a permanent role.

Benefits

Competitive hourly rate

Weekly pay

Free on-site parking

A chance to go perm

Qualifications

• Previous experience in a customer service role, ideally within the Not For Profit sector.
• Proficiency in using standard office software and customer management systems.
• A positive attitude and the ability to work effectively in a team environment.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, or in person.
• Provide accurate information on services and resolve customer concerns effectively.
• Maintain detailed records of customer interactions.

Skills

Strong communication skills

Problem-solving

Teamwork

Tools

Customer management systems

Standard office software

Job description

• 3 / 4 month temporary role
• Weekly pay

About Our Client

The organisation is a well-established entity within the Not For Profit sector, known for its commitment to community engagement and service excellence. As a medium-sized organisation, it offers a supportive environment where individuals can make a meaningful impact.

Job Description

• Respond promptly and professionally to customer enquiries via phone, email, or in person.
• Provide accurate information on services and resolve customer concerns effectively.
• Maintain detailed and up-to-date records of customer interactions in the system.
• Collaborate with internal teams to ensure swift resolution of customer issues.
• Identify and escalate complex queries to the relevant department when necessary.
• Assist with administrative tasks to support the customer service team.
• Contribute to improving processes by providing feedback on recurring customer concerns.
• Ensure compliance with organisational policies and procedures.

The Successful Applicant

A successful Temporary Customer Service Advisor should have:

• Previous experience in a customer service role, ideally within the Not For Profit sector.
• Strong communication skills, both written and verbal.
• Adept at problem-solving and handling queries with professionalism.
• Proficiency in using standard office software and customer management systems.
• A positive attitude and the ability to work effectively in a team environment.

What’s on Offer

• Competitive hourly rate
• Weekly pay
• Free on-site parking
• A chance to go perm