Customer Service Advisor

Venatu Consulting Ltd; Hull and East Yorkshire; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is looking for a full-time Customer Service Advisor in Barton-upon-Humber. This role offers a salary of £25,747 per annum with a quarterly bonus. Responsibilities include providing exceptional customer support and maintaining records. Experience in customer service is required, along with excellent communication and IT skills. Benefits include health discounts, gym access, and training opportunities.

Benefits

Access to health & discount platform after 1 year

Full supportive training

EE discount

Staff Discount after 1 year

Eye care vouchers

Free onsite gym available 24/7

Free onsite parking

Complimentary refreshments

Two subsidised canteens

Progression opportunities

Customer Service Employee of the Month awards

Qualifications

• Experience in customer service roles is required.
• Must be able to commute to Barton-upon-Humber daily.
• Familiarity with working towards targets.

Responsibilities

• Handle customer enquiries and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Proactively resolve customer queries.
• Identify and escalate issues as needed.

Skills

Customer service experience

Excellent communication skills

IT literacy

Strong organisational skills

Tools

Microsoft Office

Job description

Overview

Customer Service Advisor - No Weekends or Evenings. £25,747 per annum + £500 quarterly bonus. Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week). Barton-upon-Humber. Permanent. This is a full-time office-based role with no remote/hybrid opportunities. Applicants must be able to commute to Barton-upon-Humber daily.

Job Details

Job Title: Customer Service Advisor

Company: Venatu Recruitment Group (client)

Location: Barton-upon-Humber, Hull, East Riding of Yorkshire

Posted: Sep 29 2025

Closes: Oct 30 2025

Sector: Customer Services

Contract: Permanent

Hours: Full Time

Responsibilities

• Handle customer enquiries and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions
• Follow up with customers to ensure their needs are met
• Liaising with showrooms
• Proactively resolving customer queries
• Building and maintaining relationships
• Identify and escalate issues to appropriate team members as required
• Handling any complaints or issues
• Continually striving to improve customer satisfaction and retention

What makes a good Customer Service Advisor?

• Must be able to commute to Barton-upon-Humber daily
• Experience in customer service (call centres, retail, hospitality, etc.) is required
• Must have experience working towards targets
• Excellent communication skills, both written and verbal
• IT literate and proficient in Microsoft
• Strong organisational skills

Requirements

School/university leavers with some customer service experience are welcome; this is a purely customer service role with no sales element.

Benefits

• Access to health & discount platform after 1 year of service
• Full supportive training (4 weeks)
• EE discount
• Staff Discount (after 1 year of service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

Candidate Experience

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you. If calling the office, please ask for Jess Patterson.

Privacy

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy.