Customer Service Assistant jobs in United States

Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.

This continued high performance is recognised by a generous industry-leading uncapped commission scheme that ensures all colleagues are rewarded for all their efforts.

With colleagues working closely together, our showroom teams adopt a ‘One Team’ mindset, all supporting each other to meet the needs of our customers whilst consistently achieving and exceeding both personal and team targets. Sharing knowledge and learning through in‑showroom mentorship and our extensive learning and development offering, our Retail Sales Advisors become true furniture experts enabling them to deliver outstanding customer experiences positively impacting key customer performance metrics which include Net Promoter Score and Trustpilot.

• Develops real relationships built on trust and respect by using a friendly but professional communication style to build relationships.
• Highly skilled at questioning techniques and using active listening skills to understand customers’ needs.
• Has a persuasive but authentic communication style with the ability to influence.
• Intrinsically motivated to exceed expected results and performance targets, taking personal accountability for own contribution whilst supporting others.
• Continually keeps knowledge up to date by adopting a growth mindset and taking accountability for self‑development.
• Adopts an inclusive and supportive approach by taking a genuine interest in colleagues, customers, and the business.

This role would suit individuals with skills or experience in the following areas: Sales Advisor, Retail, Sales, Sales Consultant, and Sales Executive.

• Uncapped commission of up to 4% on all sales offering great earning potential.
• Pay: our salaries are competitive and reviewed every year.
• Pension: 4% employee contribution matched by the company.
• Life assurance: free cover of a minimum of two times salary up to the age of 65.
• Holidays: 28 days statutory holiday per year, pro‑rate if part‑time.
• Birthday: an additional day off for you to celebrate your birthday.
• 1 weekend in every 6 off.
• Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation.
• Continued development to grow skills and support future internal career advancement.
• Employee Assistance Programme: gives all employees access to both telephone and face‑to‑face counselling services.
• My Rewards Programme: offering discounts on everything from restaurants and supermarkets to entertainment and holidays.
• Free on‑site parking at all locations.

We have a lot of things to be proud of here at Oak Furnitureland. Ever since we started out, quality has been at the forefront of everything we do. We’re still guided by our original vision. We think every home deserves beautiful furniture that’s made for real life. And we keep the prices real, too.

We’ve built strong relationships with suppliers and quality control teams and have our own delivery crews and customer service centre. All this means we can get our real wood furniture and fabulous sofas into people’s homes as quickly and cost‑effectively as possible – with nearly half a million orders every year.

We make furniture for real homes, where children bounce on sofas, papers are stuffed into dresser drawers, and storage footstools are great for a quick tidy‑up. Quality is built‑in. And it’s not gone unnoticed. Oak Furnitureland has appeared on the Sunday Times Fast Track list for six years running, and our photogenic furniture regularly features in magazines like House Beautiful, Good Homes, Home Style and more.

At Oak Furnitureland we have put Diversity and Inclusion at the top of our people agenda, as we believe that a more diverse and inclusive workplace, where people of different backgrounds are truly represented ensures better outcomes for all colleagues and the business.

We have an inclusive environment where individuals can be themselves and where everyone is driven by the same purpose and values. We are committed to fairness in the way we hire new colleagues and if any additional support is required during the selection process, we’re happy to make the necessary adjustments for anyone that needs them.