TPI Account Executive

SMS Plc.; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading energy solutions provider in Cardiff is seeking a TPI Account Executive to enhance service delivery to Third Party Intermediaries. This role involves developing relationships, supporting Account Management, and ensuring client satisfaction. Successful candidates will possess strong analytical skills and energy industry knowledge. The position offers a hybrid working model with defined working hours.

Benefits

25 personal holiday days per year

Hybrid working options

Enhanced maternity leave

Employee Ownership Scheme

24/7 employee assistance service

Medicash health plan

Life insurance

Pension matching scheme

Development courses and support

Qualifications

• Analytical mindset and a methodical approach.
• Strong attention to detail.
• Knowledge of the energy industry.
• Experience managing key client relationships.
• Ability to identify improvement opportunities.
• Capable of working under tight deadlines.
• Skilled in building customer relationships.

Responsibilities

• Escalate internal performance issues as needed.
• Attend meetings with customers and stakeholders.
• Support customer communication.
• Document interactions and actions from meetings.
• Track outstanding actions until completion.
• Provide updated customer performance reports.
• Assist with new business tenders.
• Help mobilize new contracts.

Skills

Analytical mindset

Exceptional attention to detail

Energy industry knowledge

Contract management experience

Root cause analysis

Ability to work under pressure

Customer relationship management

Job description

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Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

What's in it for you?

• 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
• Hybrid working options.
• Enhanced Maternity leave. Paternity and Adoption leave.
• Automatic enrolment into our Employee Ownership Scheme.
• 24/7 free and confidential employee assistance service.
• Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
• Life Insurance (4 x annual salary)
• Pension matching scheme (up to 5% of salary)
• Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

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What's the role?

SMS are currently looking for a TPI Account Executive to join their growing and dynamic Account Management function. This role is responsible for developing trusting relationships with TPIs and providing support to the Business Development and Account Management functions. It involves understanding the specific needs and requirements of the TPIs and to support the Account Management function with performance against agreed service level agreements. In this role, you will be liaising with internal departments to ensure customer needs are fulfilled and work alongside stakeholders within the business to develop an improvement plan. The successful candidate will communicate regularly and clearly to all relevant parties both internally and externally and ensure a thorough understanding of the commercial/contractual requirements of each customer.

This role aims to enhance service delivery to Third Party Intermediaries (TPIs), improve communication and reporting, and drive business growth through strategic relationship management and targeted service improvements.

This role is offered on a hybrid working basis (2 days in the office and 3 days at home typically), and the working hours are 40 hours per week. The shift pattern is 8:30am to 5pm, Monday to Friday.

Key Responsibilities:

Some of the key responsibilities for this role include, but are not limited to, the following:

• Escalate any internal performance issues to the Key Account Director / Manager for resolution if required.
• Participate in meetings as and when required with customers and internal stakeholders.
• Support the Account Management function in relation to customer communication internally and externally.
• Ensure key communications are cascaded and understood both internally and externally.
• Document all interactions on internal and external meetings and ensure all minutes/actions are cascaded.
• Support the Account Management function in regards tracking outstanding actions until completion.
• Provide updated reporting as and when required on customer performance to the Key Account Director / Manager.
• Support the Account Management function in relation to the submission of any new business tenders.
• Support the Account Management function in relation to the mobilisation of any new contracts won.

To be considered for this role, we would love you to have/be:

• An analytical mindsetto your work with a methodical and organised approach.
• Exceptional attention to detail.
• Energy industry knowledge.
• Contract experience and a history of managing relationships with key clients.
• Knowledge with root cause analysis and be able to identify opportunities for improvement.
• The ability to work under pressure to deliver within tight deadlines and manage your own workload.
• The ability to build and maintain customer relationships to ensure customers are delighted and promote future growth opportunities.

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