Cisco Technical Customer Success Manager

BT Group; Aberdare; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading telecommunications company in Aberdare is seeking a Cisco Technical Customer Success Manager to drive customer adoption of Cisco technologies. This role entails developing strong relationships with customers, creating tech adoption plans, and acting as an advisor on technology. Candidates should have experience in customer engagement and influence decision-making in organizations. Comprehensive benefits are provided, including a pension scheme and flexible working arrangements.

Benefits

On target bonus

BT Pension scheme

Equal family leave

Enhanced women's health support

25 days annual leave

24/7 private virtual GP appointments

2 weeks paid carer’s leave

Training and development opportunities

Option to join BT Shares Saving schemes

Qualifications

• Experience in customer engagement and understanding technology environments.
• Ability to influence decisions and foster advisory relationships.
• Strong understanding of Cisco technologies.

Responsibilities

• Nurturing strong relationships with customers to understand their tech environments.
• Facilitating alignment workshops for adoption progress.
• Creating technical adoption plans to maximize technology investments.
• Acting as a technology evangelist between customers and product teams.
• Staying updated with the latest technologies and trends.

Skills

Building multi-level relationships

Technical adoption plans

Technology evangelism

Staying up-to-date with trends

Job description

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Cisco Technical Customer Success Manager

Posting Date: 8 Aug 2025

Function: Sales and Commercial

Unit: Business

Location: Aberdare, United Kingdom

BT is launching a new Cisco Customer Success Team to support achievement of the highest partnership status with Cisco, one of BT’s tier 1 strategic partners. This team will drive customer loyalty, renewals, and growth by optimising every stage of the customer journey.

As a Technical Customer Success Manager, you’ll play a key role in BT's strategy to grow market share through expansion of Cisco adoption within BT’s corporate and public sector customers. This role will be pivotal in driving utilisation of Cisco technologies. You’ll help customers deliver their business objectives by creating technical adoption plans that align with their goals to maximise returns from their technology investments. As the technical adoption expert, you'll lead technical engagements with customers, influencing executive and technical decision-making while fostering engagement and trusted advisory relationships.

Your impact will directly contribute to BT’s growth and long-term success.

What you’ll be doing

1. Building and nurturing strong multi-level relationships with customers to understand their technology environment related to the Cisco portfolio and how this is supporting their business goals.
2. Facilitating alignment workshops to review adoption progress and drive customer outcomes and benefits expected from Cisco products, leading to successful onboarding, adoption, and renewals.
3. Creating and driving technical adoption plans that align with customer goals to maximise their technology investments and promote the full utilisation of Cisco technologies.
4. Acting as a technology evangelist between customers and product teams, providing feedback to inform product development and enhancements.
5. Staying up-to-date with the latest technologies, industry trends, and the competitive landscape to provide expert guidance to customers supporting Cisco adoption.

Benefits include:

• On target bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• Equal family leave: 18 weeks at full pay, 8 weeks at half pay, and 26 weeks at statutory rate. Open to all parents, regardless of family structure.
• Enhanced women’s health support: menopause, cancer screenings, period care, and more.
• 25 days annual leave (excluding bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

BT has over 175 years of heritage and serves 1.2 million business customers globally. We are a leader in secure connectivity and collaboration platforms, valuing diversity, inclusion, and digital skills development. We encourage applications from candidates of all backgrounds and those requiring flexible working arrangements or reasonable adjustments during the selection process.