Customer Service Assistant jobs in Canada

We are delighted to be working in partnership with an established market leader in managed communications technology and services. For over 40 years, they ve been at the forefront of innovation, transforming customer experiences through smarter communications, automation, analytics and AI. They deliver transformative communication and CX solutions throughout the UK and internationally, supporting clients with global reach and ambition. As the business expands, they are looking to onboard a client facing, Senior Account Manager to build their client base and manage client relationships going forward.

This is a business development focused direct sales role, where you will work to proactively win new logo business with the support of a Business Development Representative and a highly proactive marketing team. Armed with a portfolio of unique value propositions including innovative new UC products and AI solutions, the Senior Account Manager will participate in the following:

• Proactively identifying and developing new business opportunities, including industry specific and collaboration / partnering opportunities
• Collaborate with customers, colleagues and partners to co-create new value and bring fresh solutions to market ensuring the business stays at the leading edge of their industry
• Liaising with internal resource and third parties managing communications and coordinating efforts in support of successful bids and client development strategies.
• Effective planning and reviewing of innovative projects and management of change initiatives

The successful candidate will have a minimum of 2-3 years of B2B field sales experience in contact centre technologies or related unified communications.

Experience of CCaaS/UCaaS solutions, with vendors such as Zoom, 8x8, Five9 or Mitel would be a strong advantage. They require a highly personable and proactive character who can sell complex contact centre solutions with a TCV of c£500K plus. They must be able to demonstrate longevity in previous roles, a successful sales track record and maintain a high level of business integrity and customer satisfaction. As this is primarily a customer facing role, a full driving license and access to a car is essential.

This is a fantastic and exciting opportunity for a driven sales professional to work as part of a people-first company that holds exceptional staff retention rates and career development opportunities. The role comes with a generous uncapped commission scheme with added bonuses and accelerators once targets are exceeded, as well as a car allowance, private healthcare, flexible working arrangements and many more great benefits. If you re ambitious, curious and passionate about customer success, this is your chance to earn, learn and grow your career in a company with pedigree, purpose and potential.