Contact Center Manager à Grande-Bretagne

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and using safety equipment to keep everyone safe.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Keeping the store tidy, organized, and aisles clear.
• Potentially running shifts in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legality.

If applicable, for stores with a Post Office Local: Duties include daily operations of the post office, requiring passing a financial and criminal background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your life circumstances, whether you're starting your career, caring for others, nearing retirement, or other situations.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Customers are at the heart of everything we do

• We treat each other with respect

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

We’re committed to inclusivity and accessibility in our recruitment process. For support details, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• 20% off insurance and health services at Tesco Bank and Vision Express
• Discounts at Tesco Pharmacy and other retailers
• Access to savings schemes, support services, and more