Customer Service Advisor

MTVH; Nottingham; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading housing organization in Nottingham is seeking a Customer Service Advisor to support clients with property repair queries. Responsibilities include resolving customer issues and ensuring an outstanding service. Ideal candidates will be motivated self-starters with excellent communication skills, eager to learn and adapt. This role offers a competitive salary, a comprehensive benefits package, and opportunities for career advancement.

Benefits

28 days annual leave plus 8 bank holidays

Enhanced pension with matched contributions up to 9%

Health cash plan scheme

Hybrid working dependent on role

Employee Assistance Programme

Qualifications

• Previous experience is valued but not essential.
• A passion for learning and a can-do attitude is crucial.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Support customers with property repair queries across various channels.
• Resolve issues efficiently with professionalism.
• Work core business hours on a rotating shift basis.

Skills

Excellent communication

Problem solving

Team player

Motivated self-starter

Job description

This Role: Customer Service Advisor known internally as a "Senior Property Services Advisor"

Permanent Positions based on a 37.5hr week

Salary Range: £28,044 - £29,519 - Dependent upon experience

Location: Beeston, NG9 1LA - Free parking * subject to availability* The office location is a 10 min walk from Beeston Train Station

Join Our Team and Shape Your Future!

Are you looking for an exciting new role where you thrive on offering an outstanding service to customers? We are searching for passionate, driven individuals to join our Customer Contact team.

Why Work With Us?

• Inspiring Work Environment: Be part of a collaborative and innovative culture where every day brings new challenges and opportunities.
• Career Progression: We are committed to helping you grow – through ongoing training, and mentorship.
• Competitive Benefits: Enjoy a comprehensive benefits package, generous holiday allowance, and health & wellbeing support.
• Meaningful Impact: Your contributions will make a real difference to our customers and our community.
• You'll receive full, comprehensive training to set you up for success.

About the Role

In this role, you'll support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise. The work is varied and fast-paced, making adaptability essential in the property repairs and maintenance environment.

Coverage across core business hours is essential for this role and you’ll need to be available to work between 8am and 6pm, Monday to Friday, on a rotating shift basis based within the main office in Beeston. Once you're fully trained, you'll have the flexibility to work remotely when based on a 10am–6pm shift.

Who We’re Looking For

• Motivated self-starters with a passion for learning and a can-do attitude
• Team players who thrive in a supportive, fast-paced environment
• Excellent communicators with an innovative approach to problem solving
• Previous experience is valued but not essential – we’re looking for the right mindset and enthusiasm!

Ready to Apply?

If you’re ready to take the next step in your career, we’d love to hear from you! Please complete our application form, attach your CV and a brief cover letter explaining why you’d be a great fit for our team. We look forward to

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our Networks groups are:

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: https://view.pagetiger.com/bksiskh/001