Margin Champion — Contact Centre Lead

HSS Hire Ireland; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading hire equipment provider in Manchester is seeking an experienced Contact Centre Team Leader to oversee their trading desk. You'll be responsible for achieving margin targets and leading a team to analyze trends and drive growth. Ideal candidates will have line management experience and strong data interpreting skills. Enjoy unique perks like your birthday off and paid volunteering days. Join a culture of innovation in a traditional industry.

Benefits

Annual leave on your birthday

Paid volunteering day

Training and development opportunities

Wellbeing and healthcare support

Discounts and cashback on various perks

Flexible benefits like Cycle to Work

Qualifications

• Previous line management experience within a contact centre, ideally within a hire industry.
• Strong data interpreting skills with the ability to identify trends within the data.
• Advanced Excel skills including pivot tables, macros, and data modelling.

Responsibilities

• Lead a team of trading executives to achieve margin targets.
• Monitor and analyse margin trends for actionable insights.
• Collaborate with commercial teams for pricing discipline.

Skills

Data interpreting skills

Advanced Excel skills

Experience in line management

Ability to influence senior decisions

Understanding of profitability and market dynamics

Job description

A leading hire equipment provider in Manchester is seeking an experienced Contact Centre Team Leader to oversee their trading desk. You'll be responsible for achieving margin targets and leading a team to analyze trends and drive growth. Ideal candidates will have line management experience and strong data interpreting skills. Enjoy unique perks like your birthday off and paid volunteering days. Join a culture of innovation in a traditional industry.