Field-Based Customer Service Agent: Driving Surveys

Randstad Business Support - London; Macclesfield; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Field Agent in Macclesfield to support participants in the ONS survey. You will visit residents within a 40-mile radius using your own car, encouraging survey completion and providing assistance as needed. Required skills include strong communication, basic tech knowledge, and having a DBS check. This role offers pay of £12.55 per hour, with flexible hours. Fuel costs are covered.

Benefits

Fuel Allowance: £0.45 per mile

Meal Allowance: £7.50 for 5 hours worked, £15 for 10 hours worked

Flexible Hours: 20-30 hours per week

Qualifications

• Must have 1 year UK experience in any role.
• Full UK driving license and your own car (business car insurance required).
• DBS check or proof of one completed in the past 3 months.

Responsibilities

• Support participants in the ONS survey by visiting specific residents.
• Encourage survey completion, providing guidance and support.
• May be required to enter the home and support customers with their surveys.

Skills

Strong communication skills

Ability to work independently

Basic tech skills

Knowledge of Microsoft Excel

Knowledge of Google spreadsheets

Job description

A recruitment agency is seeking a Customer Service Field Agent in Macclesfield to support participants in the ONS survey. You will visit residents within a 40-mile radius using your own car, encouraging survey completion and providing assistance as needed. Required skills include strong communication, basic tech knowledge, and having a DBS check. This role offers pay of £12.55 per hour, with flexible hours. Fuel costs are covered.