Customer Service Advisor — Packaging (11-Month FTC)

Office Angels; Gloucestershire Science & Technology Park; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading employment agency is seeking a Customer Service Advisor in Yate, Bristol. This full-time position emphasizes customer satisfaction and involves managing inquiries, processing orders, and maintaining accurate records. Ideal candidates should have strong communication skills and experience in a customer service environment. This role offers career development opportunities in a growing sector, with convenient office location and on-site parking.

Qualifications

• Experience in customer service and office environments.
• Flexibility to adapt to changes.
• Strong planning, organisational, and time management skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and problem-solving aptitude.
• Ability to work independently as well as part of a team.

Responsibilities

• Putting the customer at the heart of everything you do.
• Demonstrating a strong desire for excellence in service delivery.
• Proactively processing orders within 12 hours.
• Maintaining updated customer SOPs.
• Communicating lead times and order statuses to customers.
• Resolving customer queries within a maximum of 4 hours.
• Handling incoming calls and emails professionally.
• Managing customer complaints efficiently.
• Conducting regular meetings with customers.
• Maintaining accurate records of customer interactions.

Skills

Customer service experience

Flexibility

Planning and organization

Communication skills

Attention to detail

Problem-solving

Job description

A leading employment agency is seeking a Customer Service Advisor in Yate, Bristol. This full-time position emphasizes customer satisfaction and involves managing inquiries, processing orders, and maintaining accurate records. Ideal candidates should have strong communication skills and experience in a customer service environment. This role offers career development opportunities in a growing sector, with convenient office location and on-site parking.