Customer Service Advisor

Bluetree Group; Rotherham; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading online printing company in Rotherham seeks a Customer Services Executive to provide world-class customer support. You will assist clients via phone, email, and chat, ensuring a smooth online print-buying journey. The ideal candidate has customer service experience, strong communication skills, and a proactive attitude. This position offers competitive salary and various employee benefits, including health plans and social events.

Benefits

Enhanced maternity/paternity package

Health cash plan

Company pension

Quarterly team social events

Free on-site parking

Free fruit, snacks and beverages

Qualifications

• Experience in customer service roles is essential.
• Ability to handle pressure and maintain attention to detail.
• Strong communication skills across various mediums.

Responsibilities

• Deliver world-class customer service via calls, chats, and emails.
• Aid customers in navigating the website's order process.
• Influence client retention through exceptional service.

Skills

Previous experience of working within a customer‑facing environment

The ability to work under pressure

Confident communicator

Proactive attitude

Excellent IT skills

Job description

We’re instantprint – the UK’s largest online printer and we have an exciting opportunity for a Customer Services Executive to join our passionate and dynamic Client Experience team.

You will be at the heart of our customer service and experience, guiding small businesses through the online print-buying journey and providing recommendations, and answering queries over the phone, email, and online chat. We are looking for professional, friendly, and approachable customer service advisors who can maximise client spending and offer a world‑class experience.

We work hard, with pace and passion but we have a good laugh and don’t take ourselves too seriously. We are a fast‑paced and supportive team who get a kick out of helping customers buy print that makes them look amazing.

About the position

• This position is office based 5 days a week at our office in Manvers, Rotherham.
• Monday to Friday, 40 hours a week between 9am to 6.30pm on a rotating shift, also working 1 Saturday shift (4 hours) every 5 weeks.
• Salary between £26,208 – £34,108

The Role

• Answering client calls, chats and emails in a manner that delivers world‑class customer service.
• Helping customers navigate through the order process of our website, making every point of the journey as easy as possible.
• Influence sales through service; providing a world‑class client experience will keep our clients coming back.
• Contacting areas of production, studio, sales or marketing to assist with any client order.
• Share customer recommendations with the wider instantprint team.
• Using client feedback and collaborating with other departments to improve the client journey.

Skills Required

• Previous experience of working within a customer‑facing environment
• The ability to work under pressure to deadlines, whilst still working with precision and a high level of attention to detail
• A confident communicator, both face‑to‑face, over the phone, and via email
• The ability to work independently and have a proactive attitude.
• A desire to improve on your own knowledge.
• You will be a team player and complement our Client Services team.
• Effective management of your own time to deliver efficiency and effectiveness.
• High levels of accountability
• Excellent IT, communication and presentation skills

What we can offer you

• Enhanced maternity/paternity package
• Health cash plan (after 3 months)
• Long Service gifts
• Discount/voucher schemes
• Company pension
• Quarterly team social events
• Free on‑site parking
• Wellbeing support, including access to mental health support lines and personal skills workshops such as managing your money
• Cycle to work scheme
• Free fruit, snacks and beverages in the Bluetree canteen
• Regular social events and team‑building activities
• 22 days annual leave (plus bank holidays) and the opportunity to earn additional days, the longer you work here

The Company

Established in 2012, Bluetree Group is the UK’s largest online printer and exists to manufacture and sell high‑volume, premium products through investing in its highly skilled team as well as the latest technology. In 2022, we were chosen as the printer for the Queen’s Jubilee book!

Bluetree’s combined office, production and training facilities are in Wath Upon Dearne, which is close to Sheffield, Rotherham, Barnsley and Doncaster. Our state‑of‑the‑art 165,000 square‑foot facility is just a 15‑minute drive from either the M1 or A1M and boasts ample free on‑site parking; the facility is also located on a major bus route which is just a few minutes away from the train stations of Mexborough, Swinton and Wombwell.

Once you walk through our doors, you realise that people are central to all our operations. It’s a place for curious and ambitious people at heart.

For privacy information please follow this link to our privacy notice on our website under the home page https://www.bluetreegroup.co.uk

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