Customer Care & Service Coordinator

Paxton Personnel Ltd; Elgin; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent heating and engineering firm in Elgin is seeking a confident and friendly candidate for an administrative role. Responsibilities include answering customer queries, scheduling maintenance, and creating invoices. Successful candidates will demonstrate strong time-management, attention to detail, and communication skills. This position starts temporarily at £12.21 per hour but may lead to a permanent role with a higher salary based on experience.

Qualifications

• Excellent time‑management skills to juggle tasks effectively.
• Strong attention to detail and problem-solving skills.
• Solid computer skills, especially with MS Office.
• Confident written and verbal communication with a good telephone manner.
• Experience in an engineering environment is a bonus.

Responsibilities

• Answer customer phone enquiries promptly and professionally.
• Schedule maintenance visits and keep records accurately.
• Assess engineer availability and book non-routine jobs.
• Monitor open jobs to ensure timely completion.
• Create invoices and handle general administrative tasks.

Skills

Time-management

Attention to detail

Problem-solving

Communication skills

Computer skills (MS Office)

Job description

A prominent heating and engineering firm in Elgin is seeking a confident and friendly candidate for an administrative role. Responsibilities include answering customer queries, scheduling maintenance, and creating invoices. Successful candidates will demonstrate strong time-management, attention to detail, and communication skills. This position starts temporarily at £12.21 per hour but may lead to a permanent role with a higher salary based on experience.