Automotive Service Advisor: Customer Care & Upsell

Evans Halshaw; Bedford; On-site; GBP 28,000 - 42,000; Full time

Job summary

A leading automotive retailer in Bedford is seeking a Service Advisor who excels in customer care and sales. You will ensure a seamless experience for service customers by guiding them through their service journey. Responsibilities include promoting service plans and collaborating with Technicians to deliver exceptional service. If you are passionate about aiding clients and achieving great results in a fast-paced environment, this role offers competitive pay and attractive benefits.

Benefits

33 days annual leave

Birthday day off

Cycle to work scheme

High street discounts

Qualifications

• Dedicated to providing exceptional customer service.
• Proven ability to achieve KPIs and maintain a fast-paced work ethic.
• Must be organized and able to balance flexibility with workshop scheduling.

Responsibilities

• Act as the key point of contact for service customers.
• Promote and sell vehicle health check recommendations and service plans.
• Collaborate with Technicians to ensure timely repairs and updates.

Skills

Customer care

Sales mindset

Communication

Organizational skills

Digital competence

Tools

Microsoft Office

Dealership IT platforms

Job description

A leading automotive retailer in Bedford is seeking a Service Advisor who excels in customer care and sales. You will ensure a seamless experience for service customers by guiding them through their service journey. Responsibilities include promoting service plans and collaborating with Technicians to deliver exceptional service. If you are passionate about aiding clients and achieving great results in a fast-paced environment, this role offers competitive pay and attractive benefits.