Customer Experience Specialist – World-Class Service

Bluetree Group; Rotherham; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading online printing company in Rotherham seeks a Customer Services Executive to provide world-class customer support. You will assist clients via phone, email, and chat, ensuring a smooth online print-buying journey. The ideal candidate has customer service experience, strong communication skills, and a proactive attitude. This position offers competitive salary and various employee benefits, including health plans and social events.

Benefits

Enhanced maternity/paternity package

Health cash plan

Company pension

Quarterly team social events

Free on-site parking

Free fruit, snacks and beverages

Qualifications

• Experience in customer service roles is essential.
• Ability to handle pressure and maintain attention to detail.
• Strong communication skills across various mediums.

Responsibilities

• Deliver world-class customer service via calls, chats, and emails.
• Aid customers in navigating the website's order process.
• Influence client retention through exceptional service.

Skills

Previous experience of working within a customer‑facing environment

The ability to work under pressure

Confident communicator

Proactive attitude

Excellent IT skills

Job description

A leading online printing company in Rotherham seeks a Customer Services Executive to provide world-class customer support. You will assist clients via phone, email, and chat, ensuring a smooth online print-buying journey. The ideal candidate has customer service experience, strong communication skills, and a proactive attitude. This position offers competitive salary and various employee benefits, including health plans and social events.