Mobile Customer Service Advisor

GAP Group; Milton Keynes; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading equipment hire company in Milton Keynes is seeking a Mobile Hire & Sales Coordinator. In this role, you will be the primary contact at customer sites, ensuring customer satisfaction and handling hire desk administration. The ideal candidate should have experience in a high-volume hire desk role and excellent customer service skills. This position offers competitive pay, a range of benefits, and opportunities for internal promotion.

Benefits

Competitive salary

Contributory Pension Scheme

Employee Welfare Fund

Life Assurance

Cycle to Work Scheme

Health & Wellness benefits

Qualifications

• Previous experience in a high-volume hire desk role is essential.
• Proficient in customer service with a focus on sales.
• Full driving licence required.

Responsibilities

• Process hire desk administration including customer queries.
• Ensure sufficient stock levels and maximize sales opportunities.
• Resolve customer complaints efficiently.

Skills

Customer service skills

Organizational skills

Communication skills

IT skills (MS Office)

Team player

Job description

The Role:

As the first point of contact at our customer sites, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at customer sites. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for a Mobile HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

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• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Full driving licence
• Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

Please note as this is a regional position covering the Midlands it will involve frequent travel and overnight stays.

About GAP Group

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER