Customer Support Assistant

The Guinness Partnership; Oldham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A regional housing association in Oldham is seeking a Customer Support Assistant to join their team. This full-time position emphasizes delivering excellent customer service to residents while contributing to sustainable community development. The ideal candidate will have experience in customer service, strong communication skills, and proficiency in Microsoft Office. The role is hybrid, requiring 35 hours of work per week.

Qualifications

• Experience of providing excellent customer service in a customer-focused environment.
• Good listening skills and attention to detail.
• Proven ability to work methodically and accurately record data.
• Excellent oral and written communications for customer enquiries.
• Good knowledge of Microsoft Office.

Responsibilities

• Deliver excellent service for residents.
• Support customers to sustain their tenancies.
• Contribute to the development of sustainable communities.

Skills

Customer service experience

Listening skills

Attention to detail

Oral and written communication

Microsoft Office proficiency

Education

CIH Housing Practice Level 2

Job description

About the role

Would you like to join our Customer Support team as a Customer Support Assistant and help us to deliver an excellent service for our residents? This is a great opportunity for anyone who is a customer-focused team player. The role is full time, 35 hours per week and will be a 12 month secondment based in our Oldham, Bower House office. We are currently working to a hybrid working style.

The overall purpose of the role is to deliver a customer focused service that supports customers to sustain their tenancies, adds value and contributes to the development of sustainable communities.

What we’re looking for

We know that how we do things is just as important as what we do, so you will not only be highly self-motivated with the rigour to pursue goals, but you will also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done.

You’ll be able to demonstrate

Essential:

• Experience of providing excellent customer service over the phone in a customer focused environment, including dealing with sensitive issues.
• Good listening skills and attention to detail.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Excellent oral and written communications with proven ability to provide accurate and clear responses to routine customer enquiries - in writing or by telephone.
• Good knowledge of Microsoft Office.
• Demonstrates the Guinness Behaviours.

Desirable:

• Experience of administrative systems and procedures.
• Understanding of the context of social housing.
• Experience of using ordering systems, including an understanding of financial coding and invoice processing.
• Ability to work effectively without high levels of supervision.

Qualifications

Desirable:

• CIH Housing Practice Level 2.

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.