Contact Center Manager jobs in Germany

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden - Corporate & Commercial are looking for a Client Executive to join their team in Cheltenham who will focus on educational organisations, delivering detailed solutions to schools and colleges.

Are you enthusiastic about helping people get the support they need to succeed? Are you curious about spotting new business opportunities and diving right in? Howden is on the hunt for a New Business Client Executive to join their team and help drive new business growth for our company.

You will be prospecting, generating leads, developing business and winning clients. The New Business Client Executive will also show the ability to build long-lasting relationships and the ability to utilise new business opportunities. You will meet and exceed new business targets in the education sector. This role will focus on the non-advised products we deliver to educational organisations such as schools or colleges.

Please note this is a full-time, permanent opportunity. This role will be field based but with a requirement to be in our Cheltenham office with days to be confirmed by the manager.

Overview:

• Responsible for prospecting and securing new education sector partnerships.
• Speaking with clients and providing solutions over the phone, via video call, and in person.
• Attending relevant key conferences to generate new opportunities.
• Providing accurate sales forecasts to the Client Director using pipeline reporting and CRM systems.
• Supporting the wider team by maintaining relationships with key partners.
• Working with Service and Renewals to deliver an outstanding new business customer experience.
• Finding opportunities for leads to other areas of B2B, providing introductions and supporting the cross-sell process.

Knowledge:

• Experience working in wellbeing, mental health, employee benefits sectors – desirable, but not essential.
• Knowledge of insurance sales gained in a Broker or Insurer environment – desirable, but not essential.
• A minimum of 2 years’ experience working in a sales role.

Skills:

• Customer-focused approach.
• Excellent communication and social skills.
• Able to work independently and use initiative.
• Capable of working flexibly to achieve tight deadlines/targets with good organisation skills.
• Computer literate.
• The ability to handle your own diary and workload effectively and work to tight deadlines with accuracy.
• Ability to understand people, establish rapport, and adapt communication styles.
• Attention to detail and willingness to learn.
• Calm and resilient under pressure.

Qualifications:

• GCSE Maths and English (or equivalent).
• Cert CII (desirable).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.