Customer Service Representative - Ira Toyota of Orleans

Group 1 Automotive; Rushmoor; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in automotive retail is seeking a dynamic Customer Service Representative to join their team. This role involves engaging with customers, handling inbound leads, and ensuring a professional and courteous experience. The company values integrity, teamwork, and respect, making it an ideal environment for those looking to grow their careers in a supportive setting. With a strong focus on customer service and interpersonal skills, you will play a crucial role in enhancing customer loyalty and satisfaction. If you are passionate about providing excellent service and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job Training and Advancement Opportunities

Qualifications

• High school diploma or equivalent is required.
• Automotive experience preferred but not mandatory.

Responsibilities

• Handle inbound leads and appointments and direct them appropriately.
• Contact customers to maintain and improve loyalty.
• Assist with customer interactions in a professional manner.

Skills

Customer Service Skills

Communication Skills

Interpersonal Skills

Automotive Knowledge

Process-driven Work Ethic

Education

High School Diploma or Equivalent

Job description

Overview

Ira Toyota of Orleans is part of the fast-growing Group 1 Automotive, a leader in automotive retail, and we are looking to add a qualified Customer Service Representative to our team.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities:

• Handle inbound leads and appointments (phone, internet) and direct to appropriate contact
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Loaner vehicle management
• Some office/accounting duties
• Assist with meeting and greeting service customers promptly in a professional and courteous manner
• Engage with customers waiting for their vehicles in the customer lounge
• Oversee customer contact reports and make calls for follow-up
• Demonstrate behaviors consistent with the company’s vision, mission, and values in all interactions with customers, co-workers, and suppliers

Qualifications:

• High school diploma or equivalent
• Automotive experience preferred
• Great attitude with a high-energy personality
• Excellent customer service and interpersonal skills
• Professional appearance and work ethic
• Ability to work well in a process-driven environment
• Outstanding communication skills in both verbal and written forms
• Valid driver’s license

All applicants must pass pre-employment testing, which includes background checks, MVR, and drug testing, to qualify for employment.

Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

To learn more about our company, visit www.group1auto.com.

Apply today or refer a qualified friend.

Group 1 Automotive is an Equal Employment Opportunity employer.