York/Adams/Franklin Customer Service Rep. - Part-Time

rabbittransit; York; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a Customer Service Representative, where every call is an opportunity to enhance mobility in the community. In this role, you'll provide vital support by assisting passengers with trip planning, resolving issues, and ensuring a positive experience. Your contributions will help make public transit more accessible and reliable, fostering a sense of community and connection. If you are passionate about customer service and want to make a difference in people's lives, this is the perfect opportunity for you.

Qualifications

• Proficient in providing customer service and resolving issues.
• Ability to manage trip reservations and assist with planning.

Responsibilities

• Answer calls with professionalism and assist customers with trip planning.
• Manage reservations and handle fare collections efficiently.

Skills

Customer Service

Problem Solving

Communication

Trip Planning

Tools

Computer Systems

Job description

Schedule: Available shifts, Monday-Friday, 8am-1pm

Location: 415 N. Zarfoss Drive York, PA 17404

Pay: $17.15/hour, Weekly Pay

Our customer service department operates Monday thru Friday 7 am - 7 pm and Saturdays 8 AM - 4 PM.

Imagine every "ring" being an opportunity to impact someone's day in a meaningful way. As a Customer Service Representative at rabbittransit, you're not just answering phone calls; you're helping people plan their trips, providing service information and resolving any problems passengers may encounter.

Your essential duties are the backbone of our mission - providing community members safe, reliable, and customer-centered mobility services. Calls are organized in our queue system, and as a customer service representative, you'll answer with politeness and professionalism, creating a lasting impression and fostering ridership. You'll play a pivotal part in making public transit more accessible, by offering information about our services and assisting with trip planning. Your responsibilities also include using computers to manage customers' trip reservations, resolving issues, handling fare collections, assisting at the transfer center with face to face customer service and contributing to community outreach.

Join us in turning every call into an opportunity to enhance mobility in our community.

The Authority is an equal employment opportunity employer.