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Key Account Manager / Contract Services Manager
Job summary
A top safety service provider in the UK seeks a Contract / Key Account Manager to manage high-profile service contracts, ensuring compliance with standards and exceeding SLAs. The ideal candidate will have experience in fire systems, a proactive mindset, and a valid UK driving licence. This role offers a salary of £50,000 – £60,000, a company car or allowance, and numerous benefits.
Benefits
Qualifications
- Experience as a Contract Manager, Key Account Manager, Service Manager, or Engineering Supervisor.
- Full UK driving licence and willingness to travel.
Responsibilities
- Own the full lifecycle of major service contracts.
- Build trusted, long-term partnerships with key clients.
- Monitor SLAs and KPIs, resolve issues quickly.
Skills
Location: Midlands (Milton Keynes – Derby corridor)
Salary: £50,000 – £60,000 + car or allowance + benefits
Company: Trinity Fire & Security (part of PTSG – Premier Technical Services Group)
At Trinity Fire & Security, we don’t just maintain fire systems — we protect people, businesses, and reputations.
We’re looking for a hands-on Contract / Key Account Manager to take charge of several high-profile, multi-million-pound customers. You’ll be the vital link between our clients and our operational teams — making sure our fire alarm service, inspection, and installation contracts run like clockwork.
This isn’t a desk-based account management role. You’ll be out meeting clients, solving problems, making things happen, and ensuring every SLA and KPI is hit — if not exceeded.
Own the full lifecycle of major service contracts — from mobilisation to delivery and renewals.
Build trusted, long-term partnership with a key client.
Oversee planning, service, and operations to ensure consistent performance and profitability.
Monitor SLAs and KPIs, resolve issues quickly, and identify improvement opportunities.
Support technical teams on-site and ensure compliance with BS5839 and relevant standards.
Attend client meetings across the UK — typically 1–2 days per week of travel.
You might already be a Contract Manager or Key Account Manager — or perhaps a Service Manager or Engineering Supervisor ready to take the next step. You’ll have:
Knowledge of fire alarm systems and BS5839 standards.
A proactive, problem-solving mindset and a customer-first attitude.
Confidence in managing high-value contracts and multiple stakeholders.
A full UK driving licence and willingness to travel when needed.
£50,000 – £60,000 (depending on background)
Company car or car allowance
23 days holiday + bank holidays
Pension, life assurance, and employee assistance programme
Real career growth within one of the UK’s fastest-growing safety service providers
Join a business where no two days are the same, where your ideas matter, and where you’ll genuinely see the results of your work.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.