Customer Service Agent

First Recruitment Services; Polegate; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Agent to join their dynamic team. In this role, you will deliver exceptional customer service, providing first-line support and ensuring every interaction exceeds expectations. Your responsibilities will include coordinating service tasks, managing travel arrangements, and maintaining accurate data entry. This exciting opportunity offers a supportive environment where your skills will make a significant impact. If you are a proactive problem solver with excellent interpersonal skills, this position is perfect for you to contribute to a growing organization.

Benefits

28 days holiday (including bank holidays)

Life assurance 4 x annual salary

Pension after 3 months

Access to discounts

Free onsite parking

Health and wellbeing support

Access to Employee Assistance Programme

Qualifications

• Proven experience in customer service with excellent interpersonal skills.
• Proficiency in Microsoft Office Suite and database experience preferred.

Responsibilities

• Provide 1st-line support and updates to customers and stakeholders.
• Coordinate and schedule service tasks, ensuring smooth operations.
• Track job progress to meet Service Level Agreements (SLAs).

Skills

Interpersonal Skills

Customer Service

Microsoft Office Suite

Multitasking

Organisational Skills

Problem Solving

Job description

• Position: Customer Service Agent
• Salary: from £23,000
• Location: Polegate
• Hours: Monday to Friday, 8.30am to 5pm (possible hybrid after probation)
• Benefits: Holiday 28 days (inc bank holidays) plus your birthday, Life assurance 4 x annual salary. Pension after 3 months, access to discounts, free onsite parking, health and wellbeing and access to Employee Assistance Programme

Are you passionate about delivering world-class customer service and ready to take on an exciting challenge in a dynamic team? Join my client’s Customer Service team where your skills and dedication will truly make a difference!

Reporting to the UK Operations Services Manager, you will provide 1st-line support and updates to customers, managers, and internal stakeholders, while ensuring that every customer interaction exceeds expectations.

The role of the Customer Service Agent will include:

• Coordinating and scheduling reactive breakdowns, installations, decommissions, and other service tasks.
• Managing travel and accommodation arrangements for staff.
• Handling key administration tasks to keep operations running smoothly.
• Collaborating with a small, flexible team in a supportive and fast-paced environment.
• Ensuring accurate data entry in the service management system.
• Preparing customer quotes and processing purchase orders for chargeable jobs.
• Tracking job progress to meet Service Level Agreements (SLAs).
• Providing phone support to engineers in the field.
• Allocating work to engineers effectively, ensuring compliance with health and safety policies.
• Organising travel and hotel bookings, maintaining cost efficiency.

Skills and experience required for the Customer Service Agent include:

• Excellent interpersonal and customer service skills with proven experience.
• Proficiency in the Microsoft Office Suite – database experience is preferred.
• Strong multitasking and organisational abilities with a keen eye for detail.
• A team player with a positive ‘can-do’ attitude.
• Ability to think proactively and solve problems effectively.
• Good geographical knowledge is advantageous.

Ready to apply? Don’t miss out on this opportunity to contribute to a growing organisation—send us your application today!