Customer Acquisition Agent

Davies Group; East Lindsey; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is on the lookout for a passionate Customer Loan Specialist to join their dynamic team. In this pivotal role, you will engage with new customers, guiding them through their loan options while ensuring thorough due diligence and affordability assessments. This exciting opportunity allows you to make a significant impact on customers' lives, providing them with the information they need to make informed financial decisions. With excellent training and a supportive work environment, this role is perfect for someone who thrives in a fast-paced setting and is eager to contribute to a collaborative team.

Benefits

Bonus potential (£500/month)

Excellent training and development opportunities

Supportive and collaborative work environment

Qualifications

• Confident communicator with strong written and verbal skills.
• Experience in a fast-paced, outbound calling environment is ideal.

Responsibilities

• Verify customer identity and income through due diligence checks.
• Assess financial affordability by analyzing income and expenditure.
• Conduct consultations to establish accurate monthly outgoings.

Skills

Communication Skills

Problem Solving

Attention to Detail

Time Management

Outbound Calling Experience

Regulated Environment Experience

Knowledge of Sub-prime Market

Education

GCSE Level Qualification or Equivalent

Job description

Do you thrive in a fast-paced environment where you can make a real difference?

A leading specialist lender of consumer finance is seeking a passionate and results-oriented Customer Loan Specialist to join our growing team. If you're looking for an exciting way to join the corporate world, this is the perfect opportunity for you.

About the Role:
In this exciting role, you’ll play a pivotal role in bringing new customers on board. You’ll be responsible for completing customer due diligence, assessing affordability, and guiding customers through their loan options.

What You’ll Do:

1. Verify customer identity and income through thorough due diligence checks.
2. Assess financial affordability by analyzing income and expenditure.
3. Conduct telephone consultations to establish accurate monthly outgoings.
4. Provide clear explanations and complete quotations to empower customers to make informed decisions.
5. Actively progress applications through outbound calls.
6. Handle customer and dealer inquiries regarding application status.

Who You Are:

1. A confident and articulate communicator with strong written and verbal skills.
2. A natural problem solver with a keen eye for detail.
3. Experienced in a fast-paced, outbound calling environment (ideal).
4. Proven ability to work independently and manage your time effectively.
5. A team player with a supportive and inclusive approach.
6. Experience in a regulated environment (a plus).
7. Knowledge of the sub-prime market (highly desirable).
8. Minimum GCSE level qualification or equivalent.

What We Offer:

1. Bonus potential (£500/month on top of salary).
2. Excellent training and development opportunities.
3. Supportive and collaborative work environment.
4. Opportunity to make a positive impact on customers’ lives.