York/Adams/Franklin Customer Service Rep. - Part-Time (Bilingual Required)

rabbittransit; York; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance community mobility. This role involves answering calls, providing essential information, and resolving issues to ensure a seamless transit experience. You'll be at the forefront of making public transportation accessible and reliable, playing a vital role in customer satisfaction. Join a team that values every interaction as an opportunity to positively impact lives, and help foster a community that prioritizes safe and efficient mobility services. If you are passionate about customer service and making a difference, this is the perfect opportunity for you.

Qualifications

• Strong customer service skills with the ability to communicate effectively.
• Experience with problem-solving in a customer-focused environment.

Responsibilities

• Answer customer calls and provide service information with professionalism.
• Assist with trip planning and manage reservations using computer systems.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Tools

Computer Skills

Job description

Schedule: Available shifts, Monday-Friday, 2pm-7pm

Location: 415 N. Zarfoss Drive York, PA 17404

Pay: $17.15/hour, Weekly Pay

Our customer service department operates Monday thru Friday 7 am - 7 pm and Saturdays 8 AM - 4 PM.

Imagine every "ring" being an opportunity to impact someone's day in a meaningful way. As a Customer Service Representative at rabbittransit, you're not just answering phone calls; you're helping people plan their trips, providing service information and resolving any problems passengers may encounter.

Your essential duties are the backbone of our mission - providing community members safe, reliable, and customer-centered mobility services. Calls are organized in our queue system, and as a customer service representative, you'll answer with politeness and professionalism, creating a lasting impression and fostering ridership. You'll play a pivotal part in making public transit more accessible, by offering information about our services and assisting with trip planning. Your responsibilities also include using computers to manage customers' trip reservations, resolving issues, handling fare collections, assisting at the transfer center with face to face customer service and contributing to community outreach.

Join us in turning every call into an opportunity to enhance mobility in our community.

The Authority is an equal employment opportunity employer.