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Global Account Manager — Sales & Service Delivery
Descripción de la vacante
A leading educational publisher in Oxford is looking for an Account Manager to provide comprehensive support to customers worldwide. Responsibilities include managing sales orders, providing customer care, and collaborating on process improvements. The ideal candidate will have prior customer service experience and excellent organizational skills. This role offers a hybrid working model with a focus on work/life balance and attractive benefits including 25 vacation days and a pension contribution.
Servicios
Formación
- Prior experience of working in a customer service environment.
- A highly customer-focused 'can do' approach.
- Exceptional administrative and organisational skills.
Responsabilidades
- Provide comprehensive account management support to ELT customers.
- Deliver a comprehensive sales order management service.
- Support sales teams with commercial activities and achieve forecasts.
- Provide proactive customer care to meet service levels.
- Accurate claims management.
- Maintain customer account data.
Conocimientos
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.