Global Account Manager — Sales & Service Delivery

Oup Uk - Oxford; Oxford; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading educational publisher in Oxford is looking for an Account Manager to provide comprehensive support to customers worldwide. Responsibilities include managing sales orders, providing customer care, and collaborating on process improvements. The ideal candidate will have prior customer service experience and excellent organizational skills. This role offers a hybrid working model with a focus on work/life balance and attractive benefits including 25 vacation days and a pension contribution.

Benefits

25 days holiday

Pension contribution up to 12%

Discretionary annual payment

Access to local discounts

Qualifications

• Prior experience of working in a customer service environment.
• A highly customer-focused 'can do' approach.
• Exceptional administrative and organisational skills.

Responsibilities

• Provide comprehensive account management support to ELT customers.
• Deliver a comprehensive sales order management service.
• Support sales teams with commercial activities and achieve forecasts.
• Provide proactive customer care to meet service levels.
• Accurate claims management.
• Maintain customer account data.

Skills

Customer service experience

Relationship management

Administrative skills

Interpersonal skills

MS Office proficiency

Adaptability to new systems

SAP experience

Process improvement interest

Interest in English Language Teaching

Tools

MS Office

SAP

Job description

A leading educational publisher in Oxford is looking for an Account Manager to provide comprehensive support to customers worldwide. Responsibilities include managing sales orders, providing customer care, and collaborating on process improvements. The ideal candidate will have prior customer service experience and excellent organizational skills. This role offers a hybrid working model with a focus on work/life balance and attractive benefits including 25 vacation days and a pension contribution.