Change Management-Jobs in United States

Description

Core Function:

Distributed Systems Batch and Console Operator

Perform Computer Operation duties per documented processes and procedures. This includes a working knowledge of customer system environment with ability to interact, troubleshoot issues and work independently in a 7/24/365 Environment.

Shift work and ability to be on site is required.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.

Job Duties include:

1. Monitoring Network devices which include Routers, Switches, Hubs, Gateways, Firewalls, and resource availability, reliability and performance using Shared Tivoli On Demand Event Management services.
2. Respond to alerts automatically generated by Monitoring Tools (Viewpoint, Netview, Tivoli, Omnibus, etc..)
3. ArcSignt and Nagios used to monitor Multiple Security Services Including, Intrusion Detection/Prevention Services, Managed Firewalls (Perimeter and Desktop), Web Content Filtering, Email Anti-Spam, and Email Encryption
4. Perform a general health checking review each day to ensure the systems are working and no alerts or system errors or problems can be seen
5. Perform Level 1 Problem Determination Procedure (Pinging Servers, Network Devices/ subordinates.)
6. Perform level 2 Problem Determination on alerts. (eg.. filesystem / CPU checks)
7. Escalate incidents to applicable support Teams
8. Document all incidents encountered with detailed steps taken.
9. Escalate to 3rd party vendors when necessary to resolution.
10. Monitor TSM backups via Trinity. Escalate Missed or Failed backups.
11. Monitor OSS link monitor and restart any failed links
12. Monitor daily backups and respond to any issues. tape Mounts, bad tapes, rerun backup on failure
13. Support Help desk and respond to requests
14. Execute run sheet / batch items that need to be checked or executed
15. Reset/restart links, communication lines, devices, Monitors, printers, GUIs
16. Terminate GNM transactions
17. Complete OMS Application upgrades/release as required
18. Recycle applications as required.
19. ID Administration
20. Perform Server Reboots as requested
21. Readiness Enablement Testing (testing new servers for alerts.)

Supervisory Responsibilities: None

Minimum Knowledge, Skills and Abilities Required:

• Minimum of 2 years' experience, preferably in a Data Center Operations environment.
• Intermediate understanding of Windows, AIX/Unix, and Network monitoring environments
• Knowledge of batch job monitoring & scheduling tools such as ESP, Control-M, CA-7, and TWS/OPC
• Knowledge of Distributed Systems devices such as, Servers, hubs, routers, switches, gateways, fire walls
• Knowledge of Outlook, ticketing systems (Maximo, Servicenow, Remedy, Cherwell)
• Be familiar with System Monitoring Tools (Viewpt, Netview, Tivoli, Omnibus, etc..) and processes
• Ability to work independently as well as in a collaborative, team environment.
• Strong experience in 1st level problem determination and reporting
• Understand Problem Management & Change Management requirements
• Ability to multitask with a high attention to detail.
• Must be able and willing to learn new tasks/skills as required
• Must be able to communicate and understand verbal, written and electronic instructions in English and French.
• Must have or have ability to obtain L2 Secret clearance

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

• While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

General Office Environment

Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.

Other Specific Job Qualifications and/or Duties

This section is used to describe client or department specific qualifications for the position.