Service Manager jobs in United Arab Emirates
Pastry Sous Chef: Lead Production, Hygiene & Team
Azadea Group
F&B Service Expert (WaiterWaitress Apprentice) Banquet
Marriott Hotels Resorts
Discover more opportunities than anywhere else. Find more jobs nowHead Barista - Lead Coffee Team & Service Excellence
Azadea Group
Aerospace Field Support Manager - Dubai (A380)
Segula Technologies
Connect with headhunters to apply for similar jobsFloor Supervisor - Mass Recruitment
Azadea Group
F&B Service Expert- Delta by Marriott Dubai Investment Park
Marriott Hotels Resorts
Dubai-Based Marine HVAC Service Sales Executive
Johnson Controls
F&B Outlet Supervisor | Luxury UAE Hotel
Jumeirah Group - Other locations
Banking Service Design Lead — Experience Strategy
VAM Systems
Guest Relations & Communications Supervisor
Nathan & Nathan Human Resources
Retail Mass Recruiting Lead — Team & Shop Operations
Azadea Group
Van Sales Supervisor - Traditional Trade
RTC-1 Employment Services
Restaurant Floor Lead: Team Captain & Customer Experience
Azadea Group
Front Office Supervisor: Elevate Guest Experience
Accor Hotels
Floor Supervisor
Job summary
A leading hospitality company in the UAE seeks a Floor Supervisor to oversee staff and ensure customer satisfaction in a dynamic environment. The candidate should have a Technical Degree in Food and Beverage or Hospitality Management, alongside 3-4 years of experience in F&B operations, including supervisory responsibilities. This role includes managing payments, overseeing compliance with preparation techniques, and participating in operational goals. A commitment to cleanliness and teamwork is essential.
Qualifications
- 3 - 4 years of experience in F&B operations, at least 1 year in a supervisory role.
Responsibilities
- Handle customers' bill payments and deal with complaints.
- Oversee staff work and ensure adherence to preparation techniques.
- Participate in achieving organizational goals and targets.
- Greet customers, assist in menu selection, and ensure satisfaction.
- Participate in restaurant opening/closing procedures.
- Conduct monthly inventory for brand equipment.
- Ensure cleanliness of uniform and personal hygiene.
- Plan and assign tasks, set deadlines, and monitor results.
Skills
Education
- Handle customers' bill payments and deal with any complaints
- Oversee work done by all staff members and closely follow up on the team’s abidance by the brand’s set preparation techniques
- Participate in achieving the organization’s goals, the set targets of the brand and ensure proper implementation of the SOP
- Greet customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction
- Participate in the restaurant’s opening / closing procedures ensuring proper respect of norms and guidelines
- Help in conducting the monthly inventory for all brand equipment
- Ensure proper uniform and personal hygiene cleanliness at all times
- Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and relaying team's request to
- Technical Degree in Food and Beverage or Hospitality Management
- 3 - 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role
- Teamwork: level 2
- Commercial Understanding: level 2
- Customer Focus: level 3
- Decision Making: level 1
- Initiative: level 3
- Developing and Motivating Others: level 3
United Arab Emirates-UAE, Dubai, Mall Of The Emirates
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.