Floor Supervisor

Azadea Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned food and beverage organization is seeking a Floor Supervisor for their Dubai location at The Dubai Mall. The role involves managing customer interactions, overseeing staff performance, and ensuring adherence to operational standards. Candidates should have a Technical Degree in Food and Beverage or Hospitality Management and possess 3-4 years of experience in F&B operations. This position emphasizes teamwork, customer focus, and decision-making abilities.

Qualifications

• 3-4 years of experience in F&B operations, with 1 year in a supervisory role.

Responsibilities

• Handle customers' bill payments and deal with complaints.
• Oversee work done by staff and ensure adherence to preparation techniques.
• Greet customers and assist them in their selections.
• Participate in monthly inventory for all brand equipment.
• Ensure proper uniform and personal hygiene at all times.

Skills

Teamwork

Commercial Understanding

Customer Focus

Decision Making

Initiative

Developing and Motivating Others

Education

Technical Degree in Food and Beverage or Hospitality Management

Job description

Job Description - Floor Supervisor (FLO000012)

Floor Supervisor

Job Number: FLO000012

Description

• Handle customers' bill payments and deal with any complaints
• Oversee work done by all staff members and closely follow up on the team’s abidance by the brand’s set preparation techniques
• Participate in achieving the organization’s goals, the set targets of the brand, and ensure proper implementation of the SOP
• Greet customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction
• Participate in the restaurant’s opening/closing procedures ensuring proper respect of norms and guidelines
• Help in conducting the monthly inventory for all brand equipment
• Ensure proper uniform and personal hygiene cleanliness at all times
• Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and relaying team's request to hierarchy

Qualifications

• Technical Degree in Food and Beverage or Hospitality Management
• 3 - 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role
• Teamwork: level 2
• Commercial Understanding: level 2
• Customer Focus: level 3
• Decision Making: level 1
• Initiative: level 3
• Developing and Motivating Others: level 3

Organization

Eataly

Primary Location

United Arab Emirates-UAE, Dubai, The Dubai Mall