Floor Supervisor - Mass Recruitment

Azadea Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in the United Arab Emirates is seeking a Floor Supervisor to manage customer service and oversee staff operations. The ideal candidate will have a technical degree in Food and Beverage or Hospitality Management and 3 to 4 years of experience in F&B operations. Key responsibilities include managing bill payments, ensuring customer satisfaction, and adhering to brand standards. This role offers an opportunity to develop leadership skills in a dynamic environment.

Qualifications

• 3 – 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role.

Responsibilities

• Handle customers' bill payments and deal with any complaints.
• Oversee work done by all staff members and ensure adherence to preparation techniques.
• Participate in achieving the organization’s goals and targets.

Skills

Teamwork

Commercial Understanding

Customer Focus

Decision Making

Initiative

Developing and Motivating Others

Education

Technical Degree in Food and Beverage or Hospitality Management

Job description

Floor Supervisor – Mass Recruitment

Job Number: FLO000003

Responsibilities

• Handle customers' bill payments and deal with any complaints
• Oversee work done by all staff members and closely follow up on the team’s adherence to the brand’s set preparation techniques
• Participate in achieving the organization’s goals and the set targets of the brand and ensure proper implementation of the SOP
• Greet customers upon their arrival, present them with the menu, assist them in the selection, and visit their table to ensure their satisfaction
• Participate in the restaurant’s opening/closing procedures ensuring proper respect of norms and guidelines
• Help in conducting the monthly inventory for all brand equipment
• Ensure proper uniform and personal hygiene cleanliness at all times
• Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training, and relaying the team's requests to hierarchy

Qualifications

• Technical Degree in Food and Beverage or Hospitality Management
• 3 – 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role
• Teamwork: level 2
• Commercial Understanding: level 2
• Customer Focus: level 3
• Decision Making: level 1
• Initiative: level 3
• Developing and Motivating Others: level 3